We are looking for a Customer Service Representative to support daily customer communications and order processing in Wilmington, Massachusetts. This contract opportunity with permanent potential is ideal for someone who enjoys providing responsive service, managing administrative tasks, and keeping order information accurate across multiple channels. The role will work closely with customers, internal teams, and sales staff to ensure inquiries are handled efficiently and documentation is completed with care.
Responsibilities:
- Manage front-desk and phone coverage by greeting callers, directing inquiries to the appropriate teams, and connecting customers with their assigned sales contacts.
- Prepare guarantee documentation and related product assurance letters, ensuring records are accurate and aligned with food-grade compliance expectations.
- Enter and maintain customer orders using both manual logs and the company’s online ordering tools, with close attention to detail and timeliness.
- Provide day-to-day support for sales representatives by assisting with customer follow-up and order activity when team members are unavailable.
- Review order status and respond to customer questions by using internal systems to confirm details, update information, and resolve routine issues.
- Maintain organized files, correspondence, and spreadsheets to support smooth customer service and administrative operations.
- Previous experience in customer service, order entry, or a similar administrative support role.
- Comfortable handling inbound calls professionally and routing requests to the correct department or contact.
- Ability to learn company-specific software used for placing, tracking, and reviewing customer orders.
- Working knowledge of Microsoft Office, including basic Excel spreadsheet tasks.
- Strong written communication skills for preparing business correspondence and customer documentation.
- High level of accuracy, organization, and follow-through when managing multiple tasks.
- Ability to work collaboratively with customers, sales staff, and internal departments in a fast-paced environment.