We are looking for a Customer Service Representative to support daily service operations in Saint Paul, Minnesota. This contract position with permanent potential is ideal for someone who enjoys solving problems, assisting drivers and customers, and keeping communication organized throughout the day. The person in this role will serve as a key point of contact for service-related questions while helping coordinate property care and operational follow-up. Strong customer service skills, attention to detail, and comfort working in a fast-paced call-driven environment will be important for success.
Responsibilities:
- Respond to inbound calls from drivers and other contacts, providing clear guidance and timely support for service-related issues.
- Act as a resource for call center staff when questions arise, helping determine the best next steps for customer or operational concerns.
- Coordinate property care and related service activities by tracking needs, communicating updates, and following through on open items.
- Perform afternoon lock check follow-up tasks and document outcomes accurately to support daily operations.
- Enter orders and service information into company systems with a high level of accuracy and attention to detail.
- Make outbound calls as needed to confirm details, resolve issues, and keep service requests moving forward.
- Assist with dispatch-related communication to ensure drivers, staff, and customers receive accurate and timely information.
- Use Microsoft Office and Epicor-based systems to maintain records, update service data, and support team workflows.
- Previous experience in customer service or call center support is required.
- Ability to manage inbound and outbound phone communication professionally and efficiently.
- Experience with order entry, dispatch support, or service coordination is strongly preferred.
- Strong organizational skills with the ability to handle multiple priorities during busy periods.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Familiarity with Epicor ERP or related business systems is preferred.
- Clear written and verbal communication skills with a problem-solving mindset.