We are looking for an experienced Collections Specialist to join a financial institution in New York, New York on a Contract basis. This role is ideal for someone who is detail oriented and can manage assigned accounts with confidence, maintain consistent client communication, and drive timely payment resolution in a high-volume environment. The position partners closely with collections leadership and requires strong judgment, organization, and accuracy when working across financial records and account activity.
Responsibilities:
- Manage a designated portfolio of commercial and consumer accounts, prioritizing follow-up activities to support timely recovery of outstanding balances.
- Conduct a large volume of outbound collection calls and related outreach to clients, maintaining professionalism while working toward payment commitments and issue resolution.
- Review account status, billing details, and payment history to identify delinquency trends and determine appropriate collection strategies.
- Collaborate with the Collections Manager and Team Lead to address escalated matters, align on account actions, and support overall team performance.
- Record collection activity, client interactions, and payment arrangements accurately in tracking systems and supporting documentation.
- Use Excel and nCino to monitor account updates, organize portfolio data, and prepare reports related to collection efforts and aging balances.
- Coordinate with internal stakeholders to investigate account discrepancies, clarify billing questions, and help remove barriers to payment.
- Ensure collection activities are handled in accordance with established policies, regulatory expectations, and institution standards.
- 5+ years of collections experience, including work with commercial and consumer accounts.
- Demonstrated success handling high-volume outbound collections in a structured, deadline-driven setting.
- Background in credit and billing collections with a strong understanding of collection processes and account follow-up.
- Experience working within a financial institution environment; exposure to finance or technology sectors is preferred.
- Proficiency with Microsoft Excel for tracking, organizing, and reviewing account information.
- Familiarity with nCino or similar financial/account management platforms.
- Strong communication, negotiation, and documentation skills with the ability to manage sensitive client interactions professionally.