Archived listing. The details below describe a past opening.
We are looking for a Collections Specialist to join a wholesale distribution organization in Oak Brook, Illinois. This Long-term Contract opportunity is suited for someone who can manage receivables activity with precision while helping keep customer accounts current and accurate. The role focuses on resolving payment issues, supporting credit and returns activity, and contributing to timely financial processing across a high-volume environment.
Responsibilities:
- Investigate unpaid invoices, short payments, and customer deductions to determine causes and drive appropriate resolution steps.
- Manage a substantial queue of deduction items and maintain organized tracking records and status updates using Excel.
- Support daily cash application tasks, including manually posting payments that do not process through standard bank file automation.
- Review payment exceptions from bank reports, update customer accounts accurately, and coordinate file completion with technical teams when needed.
- Enter customer credit requests into designated workflow tools, route them for approval, and provide required return-related documentation.
- Issue credits, assist with resolving outstanding request backlogs, and support credit and rebill transactions as business needs require.
- Record return transactions in the company system through manual entry and ensure all related account activity is documented correctly.
- Partner with internal departments and external contacts to address account discrepancies, returns, deduction questions, and other credit-related concerns.
- Contribute to month-end close activities by helping ensure payments, credits, deductions, and returns are completed accurately and on schedule.
The salary range for this position is $26.50 to $33.65/hour, plus bonus. Benefits are available including medical, vision, and dental, and life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. Learn more at roberthalfbenefits.com/resources. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
- At least 5 years of experience in collections, accounts receivable, cash application, or credit and returns processing.
- Demonstrated ability to research and resolve deductions, short pays, disputed balances, and other customer account discrepancies.
- Strong Microsoft Excel skills, including the ability to track, organize, and report on large volumes of transactional data.
- Experience working with credit request workflows and data entry tools such as SharePoint is preferred.
- Familiarity with Infor or another ERP platform, along with comfort navigating manual processing tasks.
- Ability to manage competing priorities in a fast-paced, high-volume environment while maintaining strong attention to detail.
- Effective communication and problem-solving skills, with the ability to collaborate across IT, customer service, management, and other business teams.
- Background in commercial collections, billing support, deductions handling, rebills, and related receivables functions is highly valued.