We are looking for a Collections Specialist to join our team in Rhode Island on a contract basis. This role focuses on connecting with customers regarding past-due commercial accounts, identifying the reasons for delayed payment, and helping move balances toward resolution through a thoughtful and service-oriented approach. The ideal candidate can balance persistence with empathy, investigate account issues carefully, and support timely payment outcomes while maintaining positive business relationships.
Responsibilities:
- Contact customers with overdue commercial balances through phone and email outreach to encourage prompt payment.
- Review account histories and billing details to determine the cause of unpaid invoices and clarify outstanding issues.
- Work with customers to resolve disputes, payment concerns, and account discrepancies that may be delaying collection.
- Maintain accurate records of collection activity, customer conversations, commitments, and follow-up actions.
- Partner with internal teams to research billing questions and support effective resolution of open account items.
- Use Sage 300 and related systems to track account status, document updates, and monitor collection progress.
- Prioritize high-value or aging accounts to maximize cash recovery within established timelines.
- Provide courteous, solution-focused service that supports payment resolution without using an aggressive collection style.
- Experience handling commercial collections and account follow-up activities.
- Working knowledge of collection procedures, billing practices, and payment resolution methods.
- Ability to investigate account discrepancies and identify the root cause of unpaid balances.
- Strong customer service and communication skills with a tactful, detail-oriented approach.
- Proficiency using Sage 300 or similar accounting and collections systems.
- Strong organizational skills with the ability to manage multiple accounts and follow-ups efficiently.
- Attention to detail and accuracy when documenting account activity and reviewing billing information.