We are looking for an experienced Accounts Receivable Supervisor/Manager to lead receivables activity for a mixed real estate portfolio in New York. This position oversees rent collection performance, account accuracy, and follow-up on outstanding balances across commercial and residential properties. The role also supports positive tenant interactions while ensuring lease obligations are applied consistently and escalated appropriately when needed.
Responsibilities:
- Direct daily accounts receivable operations for commercial and residential properties, ensuring invoices, charges, and tenant balances are maintained accurately.
- Manage rent collection efforts by monitoring payment activity, following up on overdue accounts, and driving timely cash recovery across the portfolio.
- Review aging reports regularly to identify delinquent accounts, prioritize collection strategies, and reduce outstanding receivables.
- Reconcile tenant ledgers, research payment discrepancies, and oversee cash application to keep account records current and accurate.
- Communicate with tenants regarding billing questions, past-due balances, and account resolutions in a thorough and service-focused manner.
- Partner with the legal team on seriously delinquent accounts by preparing documentation, sharing account details, and supporting next-step actions.
- Enforce lease-related billing terms and collection procedures consistently while maintaining strong internal controls.
- Prepare receivables reporting for leadership, highlighting collection trends, account risks, and areas requiring attention.
- Experience leading accounts receivable and collections activities, preferably within commercial and residential real estate environments.
- Strong working knowledge of rent collections, billing functions, cash applications, and tenant account reconciliation.
- Ability to analyze aging reports, assess delinquency trends, and take appropriate action to improve collection results.
- Experience handling commercial collections and resolving outstanding balances with professionalism and persistence.
- Familiarity with lease-driven billing practices and the application of payment terms across multiple property types.
- Effective communication skills with the ability to work collaboratively with tenants, internal teams, and legal partners.
- Strong organizational skills and attention to detail when managing high-volume receivables activity and account records.