We are looking for an experienced General Manager to lead day-to-day operations and turn company objectives into disciplined, measurable execution in Longwood, Florida. This role serves as a senior operational partner to executive leadership, bringing together teams across the business to improve performance, strengthen accountability, and support sustainable growth. The ideal candidate combines strategic thinking with hands-on operational leadership and a strong focus on process quality, customer commitments, and financial results.
Responsibilities:
- Direct cross-functional operations across customer service, sales, accounting, IT, and support teams to keep priorities aligned and execution on track.
- Design and improve operating procedures that increase efficiency, support growth, and maintain a high standard of service delivery.
- Convert company goals into clear monthly and quarterly plans, ensuring departments understand expectations, timelines, and ownership.
- Monitor business performance through regular scorecards and operating reviews covering revenue, margins, service responsiveness, order flow, inventory, and collections.
- Lead recurring operational meetings, drive follow-through on decisions, and remove barriers that affect performance or customer outcomes.
- Oversee execution of customer and vendor agreements by embedding contract terms into workflows, controls, and measurable service standards.
- Identify risks related to compliance, pricing accuracy, documentation, fulfillment delays, or margin erosion, and implement corrective actions promptly.
- Promote a workplace culture centered on professionalism, accountability, continuous improvement, and consistent operational discipline.
Must have:
Solid knowledge of US government contracting regulations At least 5 years of experience in a high volume fulfillment center in a leadership role Proven leadership NOTE this role is 100% in office
- Proven leadership experience in business operations, general management, or an executive-level operational role.
- Strong background managing cross-functional teams and aligning multiple departments around common goals.
- Demonstrated ability to develop performance metrics, lead operational reviews, and use data to improve results.
- Experience with annual operating budgets, financial performance tracking, and business planning.
- Knowledge of order fulfillment processes, service delivery standards, and operational workflow improvement.
- Familiarity with contract administration, compliance controls, and audit-ready documentation is strongly preferred.
- Experience working with government contracts