job summary:
We are seeking a Senior Project Manager to lead complex, client-facing payment implementations across our Tier-1 financial services and banking partners. In this role, you will bridge technical and executive stakeholders, managing end-to-end delivery from initial scoping through go-live and platform cutover. If you have deep expertise in card processing ecosystems and a passion for leveraging modern, AI-driven project workflows, we want to hear from you.
location: Telecommute job type: Contract salary: $63 - 65 per hour work hours: 8am to 5pm education: Bachelors
responsibilities:
Project & Engagement Management
- Lead client-facing projects end-to-end, from initiation through planning, execution, and formal closure.
- Build and manage comprehensive project plans, schedules, resource allocations, milestones, and deliverables.
- Serve as the primary operational liaison between client stakeholders and internal cross-functional delivery teams.
- Facilitate recurring project meetings, including agenda setting, minutes, action item tracking, and structured follow-ups.
- Oversee formal project transition and closure activities, including operational handoffs and post-implementation lessons learned.
- Maintain project workspaces, artifacts, and workflows using tools such as Microsoft Teams, Microsoft Planner, and standard project management platforms.
- Champion process optimization and delivery efficiency through standardized governance, workflow automation, and AI-enabled tools.
Client & Stakeholder Engagement
- Establish and cultivate trusted relationships with client and internal stakeholders through proactive, transparent communication.
- Manage stakeholder expectations regarding scope, milestones, dependencies, roles, and shared accountability.
- Translate client requirements and strategic objectives into clear, actionable delivery plans for cross-functional teams (Product, Technology, Implementation, Operations, and Sales).
- Foster alignment across distributed teams, ensuring clear ownership, rapid conflict resolution, and consistent momentum.
- Drive a high-touch, solution-oriented client experience by addressing escalations and risks promptly.
Delivery Assurance & Risk Management
- Maintain proactive oversight of project health, identifying and mitigating delivery risks before they impact schedule, budget, or commitments.
- Establish, actively manage, and communicate RAID (Risks, Assumptions, Issues, Dependencies) logs and mitigation plans.
- Track critical project decisions, blockers, and open action items through resolution.
- Escalate material delivery risks and scope changes through appropriate governance channels with clear impact analyses and recommended next steps.
- Ensure delivery teams have the tools, specifications, and context required to execute deliverables effectively.
Reporting & Executive Communication
- Deliver clear, audience-appropriate status reports and executive dashboards tailored to clients, business leaders, and technical teams.
- Provide data-driven delivery insights and project health metrics for executive reviews, steering committees, and Quarterly Business Reviews (QBRs).
- Maintain high data integrity across all reporting dashboards, project logs, and governance records to support informed leadership decision-making.
qualifications:
Bachelor's degree in business administration, project management, information technology, finance, or a related field, or equivalent professional experience.
5 or more years of project management, implementation, client delivery, or related experience, including direct responsibility for leading cross-functional projects.
Demonstrated experience managing project plans, schedules, milestones, risks, issues, dependencies, and stakeholder communications.
Proven client-facing experience managing expectations and communicating effectively across both business and technical leadership.
Industry experience within payments, financial services, fintech, banking, merchant acquiring, card processing, or digital commerce.
Background experience in financial services and the Tier-1 banking industry.
Working knowledge of major payment networks and card processing ecosystems, including transaction processing, merchant services, issuer/acquirer operations, or payment technology implementations.
Knowledge of payment industry stakeholders, including issuers, acquirers, merchants, processors, gateways, and card networks.
Experience supporting payment product implementations, merchant onboarding, platform migrations, transaction-processing solutions, or technology-enabled client engagements.
Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or a comparable recognized project management certification.
Familiarity with Agile, Waterfall, and hybrid delivery methodologies.
Experience coordinating cross-functional teams in a matrixed enterprise organization.
Experience utilizing AI-enabled tools and workflow automation to enhance project reporting, documentation, and delivery efficiency.
Proficiency with Microsoft Teams, Microsoft Planner, PowerPoint, Excel, and enterprise project management and collaboration platforms.
Strong written and verbal communication, organizational, problem-solving, and meeting facilitation skills.
Ability to drive multiple workstreams simultaneously while maintaining rigorous attention to detail, governance documentation, and client commitments.
skills:
Agile,AI-enabled tools,collaboration tools,information technology,Excel,PowerPoint,payment products,payment networks,Microsoft Planner,transaction processing,attention to detail,communicate effectively,Strong written and verbal communication,organization,primary point of contact,problem-solving,banking,business administration,Certified Associate in Project Management,CAPM,PMP,client-facing,Client-facing experience,delivery methodologies,digital commerce,onboarding,facilitation skills,fintech,governance,financial services,finance,merchant services,Microsoft Teams,proactive communication,project management,project-management,project reporting,project management certification,project plans,risks,schedules,stakeholder communications,workflow automation,project documentation
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.