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About our Company: Based in Boston, MA and Rochester, NY, CloudCheckr is a rapidly growing cloud management software company. Its SaaS products are used by thousands of organizations worldwide to optimize, resell, monitor, secure, manage and track compliance for public cloud workloads at scale. With market tailwinds of 40% annual growth, the largest service providers, distributors, government agencies, enterprises, and OEM partners use CloudCheckr daily to manage a combined $4 billion per year on our platform. Located primarily in Boston, MA and Rochester, NY with worldwide satellite offices, though currently and in the near future, 100% remote. We are hiring top talent as we prepare for > 50% 2021 growth. The business is well-funded, managed for growth, with strong double digit growth rates and minimal COVID-19 impacts. CloudCheckr’s culture is entrepreneurial, results oriented and focused on growth through superior business process and innovation. We encourage critical thinking at all levels of the organization, and enjoy working with others that are dedicated, high-performing, and able to hold themselves and others accountable.
About the Role:
The Technical Operations Sr. Manager/Director role will oversee the management of a range of initiatives to successfully achieve organizational outcomes. As a Technical Operations focused Manager, you will also be working with Customer Success, Development, Quality, and Product Organizations. You will establish requirements and a roadmap for associated initiatives. You will also need a background in security features and functionality, including process improvement. You will have the opportunity to work in a dynamic environment with cross-functional teams to design and deliver program solutions that align with the organization’s strategic vision. You will provide program management expertise to plan, manage, monitor, and control (security) operations, optimization, and modernization initiatives. This role will report directly to the Vice President of Operations on the organization’s Operations team composed of DevOps, SecOps, and IT.
Expectations:
- Build High Performing Teams: Identify and recruit world-class talent. Champion inclusion and diversity.
- Provide Clarity From Ambiguity: Collaborate effectively with peer Engineering Managers/Directors and internal/external partners to solve customer-facing production incidents and problems. The candidate will work closely with product engineering teams to collect and present appropriate metrics (i.e., SLA, SLI, and SLO) to implement the observability platform.
- Deliver: Own the delivery of your team. Analyze infrastructure alerts/tickets and seek continuous improvement opportunities. Take point on urgent or complex issues, ensuring appropriate actions are taken and the root cause determined. Contribute to the DevOps roadmap and drive its implementation with your team and the dependencies across the company. Developer Success is a must - Work with our Engineering teams to ensure customer SLAs are being met or exceeded. Maintain and manage a high-SLA NOC team, including on-call schedules, incident/problem/change management.
- Inspire: Align the organization and be a change agent for Technical Excellence. Drive innovation, provide service to our employees, and treat everyone fairly & respectfully. Provide guidance to team members in the right and proper direction (e.g. providing guidance on how to best utilize different DevOps tools and the right tool to use for the job).
- The identified candidate will create and organize all reporting metrics and project tracking plans for the applications impacted and be able to report out and communicate to upper management accordingly. Take general direction and follow up to ensure all teams are working efficiently and are not being impacted or redirected due to other priorities or lack of clarity and scope. This individual will quickly escalate issues to management as appropriate.
- Limited travel to company office locations may be required.
Qualifications:
- Bachelor’s Degree in Information Technology or Computer Science from an accredited college or university, or equivalent work experience.
- Minimum of ten (10) years related experience to include in-depth experience in program and project management, sponsoring engagement at the executive level, and process improvement.
- Proven track record of building and leading successful technical/DevOps/SRE/NOC teams.
- Working knowledge of AWS, or AWS Certified Cloud Practitioner.
- Excellent organizational, analytical, and independent problem-solving skills.
- Excellent consultative, conflict resolution, negotiation and facilitation skills.
- Ability to communicate effectively, both orally and in writing with all levels of colleagues.
- Demonstrated ability to learn new software, understanding of technical information, and ability to communicate it to others using clear, concise, and user-friendly language.
- Highly organized with the ability to work independently and proactively.
- Agile/Scrum certification is a plus.
- Architectural experience building and managing large-scale cloud-based efforts.
- Excellent communication and presentation skills.
- Ability to bring a DevOps mindset and communicate that effectively to all levels of the organization.
- Technical confidence and familiarity with DevOps tools, and techniques.
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