Position Overview Our client, a growing wealth management firm, is seeking a Senior Client Services Associate to support its advisory team and help deliver an exceptional client experience. This individual will play an integral role in managing client account administration, coordinating onboarding activities, supporting reporting processes, and ensuring day-to-day operations run smoothly.
The Senior Client Services Associate will work closely with financial advisors, internal operations teams, and external partners to address client needs, maintain accurate records, and support efficient workflows. This role will also provide guidance to junior team members and contribute to the development of processes that enhance service delivery and support the firm's continued growth.
The ideal candidate is proactive, detail-oriented, and comfortable balancing competing priorities in a client-focused financial services environment.
Key Responsibilities
- Partner with financial advisors to coordinate client requests, manage service priorities, and ensure timely follow-up.
- Facilitate new client onboarding, including preparing, processing, and tracking account documentation across relevant platforms.
- Coordinate account maintenance requests, asset transfers, fund movements, and other account-related activities.
- Assist with portfolio reporting, account reviews, and the preparation and reconciliation of client performance reports.
- Manage advisor calendars and coordinate client meetings, appointments, and follow-up communications.
- Serve as a reliable point of contact for internal teams, custodians, and other external partners to help resolve client service needs.
- Maintain accurate client files, account records, and documentation in accordance with internal procedures and applicable regulatory requirements.
- Collaborate with compliance and operations teams to support periodic reviews, documentation requests, billing processes, and reporting requirements.
- Monitor outstanding client requests and account activity to ensure tasks are completed accurately and within established deadlines.
- Identify opportunities to streamline workflows, improve consistency, and enhance the overall client and advisor experience.
- Provide day-to-day guidance, training, and mentorship to junior client service team members.
- Assist with developing and maintaining standardized procedures, workflows, and best practices.
- Serve as a knowledgeable resource for client service and operational matters within the office.
- Support the implementation of process improvements as the firm continues to grow.
Qualifications
Required
- Bachelor's degree in Finance, Business, Economics, or a related field.
- 5+ years of experience in wealth management, financial planning, investment advisory services, or a related financial services environment.
- Working knowledge of client account administration, onboarding, financial planning concepts, and investment-related operations.
- Strong organizational skills and exceptional attention to detail.
- Excellent written and verbal communication skills with a strong commitment to client service.
- Ability to manage multiple priorities, exercise sound judgment, and meet deadlines in a fast-paced environment.
- Demonstrated ability to collaborate with colleagues and provide guidance or mentorship to team members.
Preferred
- Experience with financial planning, portfolio reporting, CRM, or investment management platforms.
- Familiarity with tools such as eMoney, Black Diamond, Salesforce, or iCapital.
- Exposure to investment portfolio analysis, financial modeling, or performance reporting.
- Previous experience improving operational processes or supporting the development of junior team members.
Ideal Candidate The successful candidate is a dependable, solutions-oriented professional who takes ownership of client needs and follows through on commitments. They bring a strong understanding of wealth management operations, communicate effectively with advisors and clients, and enjoy helping a team operate more efficiently while maintaining a high standard of service.