We are looking for a Patient Care Coordinator to support daily front-office and patient-facing operations at a surgery center in Sacramento, California. This Long-term Contract position is ideal for someone who is organized, service-oriented, and comfortable balancing administrative responsibilities with direct interaction with patients, families, physicians, and vendors. The role requires strong attention to detail, effectiveness in a clinical setting, and the ability to respond calmly to changing needs throughout the day.
Responsibilities:
- Manage opening and closing activities for the surgery center to help ensure the facility is prepared for daily operations.
- Welcome patients, guests, physicians, and vendors while creating a detail-oriented and supportive front-desk experience.
- Maintain secure access to the facility by confirming that visitors and vendors are properly screened and registered before entry.
- Enter, update, and retrieve patient demographic, treatment, and insurance information accurately within the appropriate computer systems.
- Collect patient copayments and deductibles, reconcile transactions, and prepare daily deposit documentation with accuracy.
- Support general administrative operations such as filing, answering questions, preparing forms, organizing records, copying materials, stocking supplies, and assisting with data entry.
- Observe lobby and office areas regularly, help keep shared spaces clean and orderly, and escalate facility concerns to leadership when needed.
- Monitor safety and emergency alert systems, participate in drills, and assist with urgent situations in the lobby by notifying the appropriate response team.
- Provide additional support with medical records, appointment coordination, discharge assistance, and other operational tasks based on the needs of the center.
- High school diploma required.
- Current training or certification through the American Heart Association is required.
- Prior experience in medical reception, patient registration, or admissions is preferred.
- Strong computer proficiency with the ability to enter and manage patient information accurately.
- Familiarity with medical terminology and healthcare office workflows.
- Excellent customer service and communication skills, with a courteous and detail-oriented approach.
- Ability to remain calm under pressure, manage competing priorities, and work a flexible schedule based on center needs.
- Dependable attendance, punctuality, and a team-oriented mindset with a strong commitment to safety, confidentiality, and high standards of conduct.