We are looking for a detail-oriented Dispatcher to support daily logistics and delivery coordination for a busy operation in Columbia, South Carolina. This Long-term Contract position is ideal for someone who thrives in a fast-paced, desk-based environment while staying actively engaged with drivers and on-site activity. The role focuses on route oversight, driver support, issue resolution, and real-time operational communication to help ensure smooth delivery execution throughout the day.
Responsibilities:
- Coordinate daily delivery activity for a large driver group, maintaining visibility across routes and helping keep service on schedule.
- Use internal tracking and routing tools to build, adjust, and monitor driver schedules throughout each shift.
- Support site operations before loadout by receiving inbound trucks, organizing sort activities, staging routes, and preparing the facility for departures.
- Assist drivers during loadout by conducting check-ins and check-outs, answering delivery-related questions, and providing guidance on performance, compliance, and service expectations.
- Monitor active routes after departure, address package exceptions, reconcile failed deliveries, and document operational issues for follow-up.
- Review proof-of-delivery records and photos, identify missing or inaccurate submissions, and escalate concerns related to compliance, payment, or technical problems.
- Prepare clear end-of-shift updates and handoff notes for the remote dispatch team to support continuity of operations.
- Maintain an active presence on the floor and in the yard, and provide limited hands-on package support during high-volume periods when needed.
- Experience in dispatching, logistics coordination, or service operations in a fast-paced environment.
- Strong computer proficiency, including comfort with communication and spreadsheet tools such as Slack and Google Sheets.
- Ability to stay organized under pressure, make sound decisions quickly, and take initiative when issues arise.
- Effective interpersonal and customer service skills with the ability to communicate clearly and professionally with drivers and team members.
- Willingness to work in a role that combines desk-based coordination with time spent on the floor or outdoors.
- Ability to lift and move items up to 25 pounds on an occasional basis.
- Spanish language skills are a plus.
- Background in customer service, call center support, computer-aided dispatch, or logistics coordination is preferred.
Able to work a part-time schedule 5am-9am, 7am-12pm or 6pm-10pm, Weekend availability required.