We are looking for an IT Technician to provide dependable desktop support and Microsoft 365 administration for a team based in Dallas, Texas. This Long-term Contract position focuses on delivering responsive end-user assistance, maintaining secure and reliable technology operations, and keeping systems, devices, and documentation well organized. The role is ideal for a hands-on IT specialist who can balance daily support needs with asset management, account administration, and collaboration with external service providers.
POSITION: IT TECHNICIAN
LOCATION: DALLAS, TX
DURATION: 3 MONTH CONTRACT, WITH POSSIBILITY TO CONVERT
RATE: $35-$38 (DEPENDING ON EXPERIENCE)
RESPONSIBILITIES
- Provide onsite and remote technical support for hardware, software, and end-user issues.
- Troubleshoot desktops, laptops, printers, scanners, mobile devices, and conference room technology.
- Configure, deploy, maintain, and retire workstations and laptops.
- Support employee onboarding/offboarding, account provisioning, and equipment management.
- Administer Microsoft 365, Exchange Online, Entra ID, Azure, Intune, user accounts, licenses, and mailboxes.
- Manage VPN access, mobile devices, and endpoint security tools.
- Apply patches, monitor backups, and support business continuity processes.
- Coordinate with the MSP and technology vendors on support requests, escalations, and maintenance activities.
- Assist with security monitoring, MFA, access reviews, phishing awareness, and incident response.
- Maintain IT documentation, asset inventories, and operational procedures.
REQUIREMENTS
- 3-5 years of IT Support, Help Desk, Desktop Support, or Systems Administration experience.
- Experience administering Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive.
- Working knowledge of Azure, Entra ID, and Intune.
- Experience supporting Windows devices, printers, and peripherals.
- Experience managing user accounts, permissions, and access controls.
- Familiarity with VPNs, MFA, endpoint security, patch management, and security best practices.
- Ability to review logs and identify potential security concerns.
- Strong customer service, communication, documentation, and organizational skills.
- Experience managing hardware and software inventories.
- Ability to work with vendors, prioritize competing requests, and handle confidential information appropriately.
PREFERRED QUALIFICATIONS
- Bachelor's degree in information technology or related field.
- Security+, Microsoft, or related certifications.
- Experience working with an MSP and managing vendor relationships and service levels.
- Experience with Intune, Microsoft security tools, and endpoint management.
- Experience supporting audits, security questionnaires, or cyber insurance requirements.
- Experience in nonprofit, hospitality, tourism, destination marketing, or public-sector environments.
- Experience driving process improvement initiatives.