We are looking for an IT Endpoint Manager to oversee endpoint technology operations and guide the tools, processes, and people that keep device management running effectively. This role supports enterprise endpoint services across Windows and Apple environments, with responsibility for improving reliability, security, and deployment standards. Based in San Antonio, Texas, the position partners with technical teams and leadership to advance endpoint solutions, maintain service quality, and support evolving business needs.
Responsibilities:
- Lead and develop members of the configuration management team through day-to-day guidance, coaching, and skills development.
- Direct the administration and enhancement of endpoint management platforms, including Microsoft Configuration Manager, Intune, Autopilot, and Apple Business Manager.
- Oversee the deployment, testing, and ongoing support of operating systems, endpoint applications, and device management utilities across the enterprise.
- Evaluate emerging technologies and recommend solutions that align with organizational requirements, scalability goals, and support needs.
- Create and maintain technical documentation for endpoint systems, deployment procedures, configurations, and new platform capabilities.
- Monitor endpoint services for performance issues, identify operational risks or bottlenecks, and work with stakeholders to implement improvements.
- Manage endpoint-related projects, including scripting, application packaging, image management, provisioning, and software delivery.
- Support compliance and audit readiness by reviewing endpoint practices, addressing gaps, and introducing corrective measures when needed.
- Produce reporting on endpoint usage, service trends, and resource utilization to support planning and informed decision-making.
- Oversee support workflows to ensure requests are handled accurately, consistently, and within expected service timelines.
- Bachelor’s degree from an accredited institution in a related field, at least 5 years of relevant experience, or an equivalent combination of education and hands-on background.
- Strong experience designing, administering, and supporting enterprise endpoint management solutions such as Microsoft Configuration Manager, Microsoft Endpoint Manager, Intune, Autopilot, and Apple Business Manager.
- Proficiency with Windows desktop operating systems and macOS administration, including software deployment and endpoint lifecycle support.
- Working knowledge of Active Directory, Azure Active Directory, and foundational networking concepts such as TCP/IP, switching, and routing.
- Solid scripting ability in PowerShell, along with experience in application packaging and automated provisioning.
- Understanding of endpoint management best practices, customer support operations, and structured service delivery in a technical environment.
- Ability to manage multiple priorities independently while working effectively within standardized team processes.
- Strong written and verbal communication skills; experience with ServiceNow IT Service Management and relevant certifications is preferred.