Archived listing. The details below describe a past opening.
An established boutique family law firm in Greater Seattle is seeking an Intake Manager / Sales Manager to serve as the first point of contact for prospective clients and drive new client engagement. This role is ideal for a relationship-focused professional who excels at building trust, managing client interactions, and converting consultations into retained clients.
The base salary range is 80-120k annually, with additional bonus earnings based on company performance. The firm offers comprehensive benefits including medical, dental, vision and life insurance, 401k with a 5% match, 4 weeks PTO, 11 paid holidays and other perks.
They offer fully remote, hybrid, or in-office set ups (employee's preference). Every three years of tenure, the firm gifts an all-expense paid vacation for one week for the employee and their guest, as a reward for your dedication and hard work.
The group does regular happy hours and lunches in-person to provide opportunities for socializing with co-workers and networking.
You oversee a small team of intake specialists and meet with prospective clients, learn about their legal needs, explain the firm's services and fee structure, discuss retainers and billing, and guide individuals through the engagement process. The ideal candidate is empathetic, polished, highly responsive, and confident in asking for and closing business.
Key Responsibilities
- Conduct consultations with prospective clients and gather information for attorney assessment.
- Explain the firm's services, legal process, fee structure, and retainer requirements.
- Build rapport and establish trust with individuals facing sensitive family law matters.
- Follow up with prospective clients to answer questions and encourage engagement.
- Collaborate with attorneys and staff to ensure a seamless onboarding experience.
- Train and supervise intake specialists
- Track and manage performance metrics
Ideal candidates will meet the following criteria:
- 3+ years of experience in sales, business development, client relations, intake management, or a related role.
- Experience in a family law firm setting is strongly preferred.
- Demonstrated ability to build relationships and close business.
- Excellent communication, interpersonal, and customer service skills using a variety of communication channels such as phone outreach, email communications, and video meetings.
- Previous experience managing staff, conducting performance reviews and motivating a team.
- Ability to handle sensitive and emotionally charged conversations with professionalism and empathy.
For expedited and confidential consideration, email your resume to Amy(period)Dillahunty(at)RobertHalf(period)com with subject line "Intake Manager"