We are seeking a detail-oriented Import Ocean/Air Operations Coordinator to support and manage the day-to-day movement of international shipments. This role is responsible for coordinating import ocean and air freight shipments from origin through final delivery, ensuring all documentation, compliance requirements, and customer expectations are met. Recent graduates and entry-level candidates with strong administrative, logistics, or customer service experience are encouraged to apply.
Key Responsibilities
- Coordinate and manage import ocean and air freight shipments from booking through final delivery.
- Process and verify shipping documentation, including:
- House Bill of Lading (HBL)
- Master Bill of Lading (MBL)
- Commercial Invoices
- Packing Lists
- Arrival Notices
- Import declarations and supporting documents
- Communicate shipment updates, milestones, and exceptions to customers, overseas agents, carriers, and internal teams.
- Coordinate with steamship lines, airlines, trucking companies, warehouses, and terminal operators to ensure smooth cargo movement.
- Monitor vessel schedules, flight arrivals, cargo availability, and documentation deadlines.
- Work closely with customs brokers to support timely customs clearance and compliance requirements.
- Resolve shipment issues, delays, documentation discrepancies, demurrage concerns, and cargo exceptions.
- Enter and maintain accurate shipment records in the transportation management system.
- Review freight invoices, vendor charges, and billing information for accuracy.
- Ensure compliance with company procedures, customer requirements, and government import regulations.
- Provide exceptional customer service while managing multiple shipments and deadlines simultaneously.
- Minimum 6 months of experience in freight forwarding, logistics, supply chain, import/export operations, or a related field preferred.
- Entry-level candidates with strong administrative, customer service, or logistics backgrounds will also be considered.
- Bilingual in Chinese (Mandarin/Cantonese) or Tagalog preferred.
- Understanding of ocean freight, air freight, import documentation, or customs brokerage processes is highly desirable.
- Strong organizational skills with excellent attention to detail.
- Ability to prioritize tasks and manage multiple shipments in a fast-paced environment.
- Proficient in Microsoft Office Suite (Excel, Outlook, Word).
- Experience with CargoWise or other freight forwarding systems is a plus.