We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical support for end users and device environments in Fridley, Minnesota. This Long-term Contract position focuses on resolving desktop, laptop, mobile, and connectivity issues while supporting core Microsoft workplace tools and Windows-based systems. The ideal candidate brings a strong service mindset, solid troubleshooting ability, and the confidence to assist both office users and production-area technology needs.
Responsibilities:
- Provide day-to-day technical assistance for desktops, laptops, mobile devices, and related peripherals, ensuring timely resolution of user issues.
- Support Microsoft 365 applications and collaboration platforms, including Outlook, Teams, OneDrive, and SharePoint, to maintain user productivity.
- Configure and troubleshoot Windows operating systems, standard workstation settings, browser environments, and common business applications.
- Manage service desk requests by documenting incidents, tracking progress, and delivering clear updates to end users throughout the support process.
- Assist with account and access-related support, including Active Directory administration and basic remote access troubleshooting.
- Establish and troubleshoot connectivity between computers and production equipment using Ethernet, serial connections, or other supported interfaces.
- Coordinate with network teams by identifying technical requirements for secure connectivity, including needed firewall rule requests for devices requiring corporate or internet access.
- Diagnose and resolve issues involving wireless and local connectivity, including Wi-Fi, Bluetooth, and general TCP/IP-related network problems.
- 5+ years of experience in help desk, desktop support, or a similar technical support role.
- Practical knowledge of Microsoft Windows environments, including Windows 10 and current desktop support standards.
- Experience supporting Microsoft 365 tools such as Teams, OneDrive, SharePoint, and Office applications.
- Familiarity with Active Directory and common user account support tasks.
- Ability to perform basic to intermediate troubleshooting for hardware, software, browser, and connectivity issues.
- Experience working with service desk ticketing processes and maintaining accurate support documentation.
- Understanding of network fundamentals, remote access methods, and wireless technologies such as Wi-Fi and Bluetooth.