Archived listing. The details below describe a past opening.
We are looking for a dependable Food Center Support to support daily participant services at our food center in Saint Paul, Minnesota. This Contract position focuses on creating a welcoming, orderly, and safe experience for visitors while assisting with front-end administrative tasks. The role is ideal for someone who communicates professionally, stays organized in a fast-paced setting, and can help keep operations running smoothly.
Responsibilities:
- Welcome participants and guests upon arrival, provide clear direction, and maintain a courteous and respectful atmosphere throughout each interaction.
- Coordinate the check-in line by issuing arrival numbers in sequence and helping maintain an efficient and orderly flow of visitors.
- Distribute intake documents, answer basic questions, and assist individuals who need support completing required forms.
- Communicate service limits and wait-time updates, including notifying visitors when daily capacity has been reached.
- Share program schedules, available services, and community resource information in response to participant questions.
- Observe activity in the service area, address behavior concerns appropriately, and help de-escalate tense situations to support a safe environment.
- Deliver consistent customer service that reflects professionalism, patience, and respect for diverse populations.
- Support food center operations during non-service hours, including assisting with warehouse-related tasks as needed.
- Provide coverage for team members during breaks or absences and complete additional duties that support overall program operations.
- Previous experience in customer service, reception, client intake, or general office support in a public-facing environment.
- Ability to interact respectfully with participants, visitors, and staff while managing high-volume foot traffic.
- Strong organizational skills with the ability to maintain lines, track participant order, and handle multiple tasks efficiently.
- Comfortable completing basic administrative work, including scanning, file organization, and accurate data entry.
- Working knowledge of Microsoft Excel and other standard office tools.
- Ability to remain calm under pressure and respond appropriately to challenging behaviors or conflict situations.
- Strong communication skills and a willingness to assist individuals with forms, directions, and general questions.