We are looking for a detail-oriented and service-oriented Front Desk Coordinator to support daily office operations in Indianapolis, Indiana. This Contract to Permanent opportunity is ideal for someone who enjoys creating a welcoming environment, handling competing priorities with composure, and providing dependable administrative support in an in-office setting. The right candidate brings strong interpersonal skills, a proactive mindset, and the ability to keep the front office running smoothly while delivering a positive experience for visitors and employees.
Responsibilities:
- Welcome guests, employees, and vendors with care while creating an organized and inviting front office experience.
- Manage a multi-line phone system, direct incoming calls accurately, and respond to routine inquiries in a courteous and efficient manner.
- Coordinate front desk activity, including visitor check-in, meeting support, and general reception coverage throughout the workday.
- Provide administrative assistance using Microsoft Office to prepare documents, maintain records, and support office workflows as needed.
- Resolve day-to-day issues independently, escalate urgent matters appropriately, and remain calm when priorities shift unexpectedly.
- Support office operations by assisting with scheduling, communication, and other coordination tasks that help the broader administrative team stay focused.
- Maintain a detail-oriented reception area and ensure supplies, materials, and common front desk resources are stocked and organized.
- Learn internal procedures quickly and participate in onboarding and training to ensure a smooth transition into the role.
- Previous experience in a receptionist, front desk, concierge, or customer-facing administrative role.
- Strong customer service skills with a warm, approachable, and detail-oriented communication style.
- Experience handling inbound calls and working with a multi-line phone system in a busy office environment.
- Proficiency with Microsoft Office, including the ability to manage routine administrative tasks accurately.
- Proven ability to stay composed under pressure, solve problems effectively, and adapt to changing needs.
- Dependable attendance and availability to work on site Monday through Friday during standard business hours.
- Ability to work collaboratively with office staff while also taking initiative and managing responsibilities independently.