Archived listing. The details below describe a past opening.
We are looking for a Dispatcher to oversee daily delivery coordination for a busy final-mile operation. This fully onsite contract opportunity with potential for a permanent role is well suited for someone who can manage shifting priorities, support drivers throughout the day, and keep route activity on track in a fast-moving environment. The role focuses on organizing dispatch workflows, monitoring delivery execution, and resolving service-related issues to help ensure dependable operations.
Responsibilities:
- Coordinate route plans and track daily delivery progress to help maintain efficient driver coverage and on-time service.
- Support a large group of drivers by answering operational questions, addressing exceptions, and providing guidance throughout the delivery day.
- Prepare the site for driver departures by receiving inbound trucks, organizing package flow, and staging routes for loadout.
- Manage driver check-in and check-out activities, verify readiness for departure, and coach drivers on safety, compliance, and delivery expectations.
- Monitor routes in real time, identify service disruptions, and escalate issues involving payments, compliance concerns, or technical problems when needed.
- Investigate undelivered or failed packages, reconcile discrepancies, and complete risk-related documentation when situations require formal reporting.
- Review proof-of-delivery records and photos, identify missing or inaccurate documentation, and flag issues for follow-up.
- Reset the operation after loadout, help maintain an organized dispatch floor, and prepare a clear handoff summary for the remote evening team.
- Assist with package sorting during higher-volume periods to support smooth operations and timely departures.
- Prior experience in dispatch, logistics coordination, or delivery support within a fast-paced operational setting.
- Strong customer service skills with the ability to communicate clearly and professionally with drivers and internal teams.
- Accurate data entry skills and comfort working with dispatch-related computer systems and digital tracking tools.
- Ability to manage multiple priorities at once while maintaining attention to detail and sound judgment under pressure.
- Experience monitoring route activity, resolving service issues, and coordinating logistics in real time.
- Willingness to work a fully onsite schedule in Brighton, Michigan and support the required shift.
- Capability to occasionally assist with physical package sorting during peak activity periods.