We are looking for a Desktop Support Analyst to join a team in Madison, Wisconsin in a contract-to-permanent capacity. This position is ideal for a highly hands-on, detail-oriented individual who enjoys validating hardware and software performance, partnering with product and support stakeholders, and turning technical findings into clear recommendations. The role centers on evaluating connected devices and workstation technologies, with a strong emphasis on testing, troubleshooting, and documenting results in a fast-paced environment.
Responsibilities:
- Conduct extensive hands-on testing and validation of desktop hardware, peripherals, and integrated technology solutions to confirm performance, reliability, and compatibility.
- Partner closely with product and support teams to investigate technical issues, share findings, and help improve end-user device experiences.
- Assess a wide range of equipment, including Bluetooth and BTLE devices, mobile hardware, tablets, scanning tools, scales, indicators, and other connectivity-related technologies.
- Research emerging hardware options and compare vendor solutions to support informed recommendations for device selection and deployment.
- Install, configure, image, and troubleshoot Windows 10 workstations and related desktop equipment in accordance with operational needs.
- Validate hardware and software integrations involving RFID-enabled tools, embedded devices, and other digital hardware components.
- Create detailed documentation covering test procedures, outcomes, technical observations, and recommended next steps for stakeholders.
- Support investigation and resolution of hardware issues by analyzing device behavior, connectivity performance, and configuration settings across multiple platforms.
- Contribute technical insight on specialized equipment used in AgTech environments, including evaluation of device interoperability and field readiness.
- 5+ years of experience in desktop support, hardware validation, or a closely related technical support role.
- Strong background supporting PC workstations, desktop hardware, and Windows 10 environments.
- Hands-on experience with desktop imaging, hardware installation, configuration, and troubleshooting.
- Working knowledge of Active Directory and common desktop administration tasks.
- Experience testing and supporting Bluetooth, BTLE, and other connected hardware technologies.
- Familiarity with hardware and software integrations, including RFID, embedded hardware, and peripheral devices.
- Ability to research technical options, analyze test results, and produce clear written documentation and recommendations.
- Strong collaboration skills with the ability to work effectively with cross-functional product and support teams.