Archived listing. The details below describe a past opening.
We are looking for a Customer Service Representative to support clients with transportation and shipping-related needs in Corona, California. This Long-term Contract position is ideal for someone who brings a service-driven approach and can manage customer communication, documentation, and order activity with accuracy. The role requires strong follow-through, comfort working across multiple systems, and the ability to keep pace in a busy operations environment while maintaining a positive customer experience.
Responsibilities:
- Deliver responsive support to customers by handling questions related to transportation services, shipment activity, and account needs.
- Prepare, verify, and update shipping records and related paperwork to ensure accuracy and compliance with operational requirements.
- Provide timely communication on order progress, delivery status, and service updates through inbound and outbound customer contact.
- Investigate service concerns and work toward prompt, detail-oriented resolution that protects the customer experience.
- Partner with operations and other internal teams to help keep freight movement on schedule and documentation aligned.
- Enter and maintain detailed information in company systems, ensuring records remain current, complete, and easy to track.
- Manage order entry and customer interactions across phone and digital channels while balancing multiple priorities throughout the day.
- Represent the organization with a strong customer-focused mindset during every customer interaction.
- Prior experience in customer service within logistics, transportation, trucking, or supply chain environments.
- Demonstrated ability to communicate clearly and effectively with customers by phone, email, and other business channels.
- Strong attention to detail with the ability to manage documentation and data entry accurately.
- Comfortable handling inbound and outbound calls in a fast-moving service setting.
- Ability to organize competing tasks effectively and adjust priorities as business demands change.
- Solid computer skills, including experience working in multiple platforms at once.
- Familiarity with Microsoft Office and general business software preferred.
- Customer-focused attitude with strong attention to detail and dependable follow-through.