We are looking for a Customer Service Representative to support customers from our location in a fast-paced call center setting. This Long-term Contract opportunity is ideal for someone who enjoys solving service concerns, managing requests with accuracy, and delivering a detail-focused customer experience. The role works closely with internal departments to ensure issues are addressed efficiently and customers receive timely, helpful support.
Responsibilities:
- Handle incoming customer inquiries related to service disruptions, missed pickups, and other account concerns, taking ownership through resolution.
- Enter and manage service requests and order details with a high level of accuracy, ensuring each task is completed promptly.
- Partner with teams across billing, sales, and operations to coordinate solutions that align with customer needs.
- Guide customers in using available self-service resources so they can access information and complete routine actions more efficiently.
- Recognize repeated service problems or workflow bottlenecks and communicate them to the appropriate internal contacts for review.
- Stay effective in a dynamic environment by adjusting to updated processes, shifting priorities, and evolving business demands.
- 1 to 3 years of experience in a customer-facing position, with prior call center exposure preferred.
- Ability to work on-site five days per week in a corporate office call center environment.
- Strong verbal and written communication skills with the ability to interact professionally with customers and colleagues.
- Demonstrated active listening, problem-solving, organizational, and time-management abilities.
- Capacity to balance multiple assignments, meet deadlines, and maintain accuracy while working independently.
- Proficiency with Microsoft Teams, Outlook, Excel, and Word.
- Fluent English language skills required; Spanish bilingual ability is a plus.
- Dependable, adaptable, customer-oriented, and comfortable working in a high-volume, fast-paced setting.