We are looking for a detail-oriented Customer Service Representative to join our team in Westerville, Ohio in a contract capacity with permanent potential. This role supports both customer-facing order management and purchasing activities, making it ideal for someone who can balance communication, accuracy, and follow-through in a fast-paced manufacturing environment. The person in this position will help ensure orders, vendor coordination, and shipment planning are handled efficiently while delivering dependable service to both customers and internal teams.
Responsibilities:
- Manage customer orders from initial entry through completion, ensuring information is accurate and processed on time.
- Prepare and maintain the paperwork required to support domestic and international order fulfillment.
- Update customer and vendor records in internal systems to keep account information current and reliable.
- Create and process purchase orders based on internal requests and communicate with suppliers as needed to place orders.
- Coordinate inbound freight activity by arranging truck shipments, requesting transportation rates, and working with third-party logistics providers.
- Monitor customer accounts and assist with follow-up on past-due balances when appropriate.
- Provide purchasing and administrative support to internal departments, including testing and instrumentation needs.
- Partner with team members on shared operational tasks such as cash receipt support, labor entry activities, and sample pickup coordination.
- Contribute to additional assignments and process-related projects as directed by leadership.
- High school diploma or equivalent practical experience.
- At least 3 years of experience in customer service, with exposure to purchasing or order processing preferred.
- Strong verbal and written communication skills with the ability to interact professionally with customers, vendors, and coworkers.
- Demonstrated problem-solving ability and sound organizational skills in a multi-tasking environment.
- Proficiency with Microsoft Office applications, especially Excel, Outlook, and Word.
- Experience using order entry, purchasing, or ERP-style business systems for data management and transaction processing.
- Familiarity with logistics coordination, including truck shipments and third-party freight providers.
- Ability to work collaboratively in a team setting while maintaining accuracy and a safety-conscious approach.