We are looking for a Collections Specialist to support a residential portfolio in Dallas, Texas through a Contract assignment. This position centers on high-volume communication with tenants, case workers, and property managers while managing rent and utility collections and related account administration. The ideal candidate is confident in fast-moving situations, stays organized under pressure, and can balance customer interaction with detailed follow-up and documentation.
Responsibilities:
- Manage rent and utility collections for residential accounts, following up on outstanding balances through consistent inbound and outbound communication.
- Serve as a primary point of contact for tenants, including Section A residents, while addressing payment concerns and explaining next steps clearly and professionally.
- Monitor active delinquency matters from the start of the assignment, including open eviction-related cases, and maintain accurate status updates.
- Coordinate with case workers and property managers to resolve account issues, confirm documentation, and support timely collection activity.
- Perform program-related administrative tasks, including record maintenance, account review, and tracking of collection actions in internal systems such as Padfolio.
- Handle a people-focused workload that requires frequent phone interaction, sound judgment, and professionalism in sensitive conversations.
- Organize account details and reporting to support collection priorities, with administrative duties currently forming a meaningful part of the role.
- Use spreadsheets and system data to review account activity, identify trends, and support follow-up efforts across the portfolio.
- Previous experience in collections, billing recovery, or account resolution, preferably in a residential or real estate environment.
- Ability to communicate effectively with tenants, property teams, and external partners in a high-contact role.
- Comfortable managing a mix of phone-based collections work and administrative responsibilities in a fast-paced setting.
- Strong interpersonal skills with the confidence to handle difficult conversations and navigate complex situations.
- Working knowledge of collection procedures, delinquency follow-up, and account documentation practices.
- Experience supporting tenant-related matters and maintaining professionalism when handling sensitive cases.
- Proficiency with Microsoft Excel for day-to-day tracking and reporting; experience with pivot tables and VLOOKUP is a plus.
- Ability to learn and use property or account management platforms such as Padfolio.