Archived listing. The details below describe a past opening.
We are looking for a Case Manager to join a client-facing team in Atlanta, Georgia. This position is fully on-site and centers on supporting intake operations through frequent communication with clients, accurate record handling, and consistent case documentation. The ideal candidate brings prior case management experience, stays organized in a fast-paced setting, and is comfortable managing a large volume of incoming calls while maintaining professionalism and attention to detail.
Responsibilities:
- Respond to and screen a high volume of incoming calls, directing each inquiry appropriately and gathering key information from clients.
- Conduct client intake conversations and serve as a primary point of contact for individuals seeking case-related assistance.
- Enter and update case details in internal systems with a strong focus on accuracy, completeness, and timeliness.
- Maintain organized electronic records to support efficient case tracking and follow-up activities.
- Communicate clearly and professionally with clients to collect required information and address routine questions.
- Support daily case processing tasks by documenting interactions and ensuring information is properly recorded in case management software.
- Work scheduled shifts that may include alternating weekends, while remaining dependable and responsive to team needs.
- 2 to 3 years of experience in case management, case support, or a similar client service environment.
- Proven ability to manage a high volume of phone calls in a detail-focused and efficient manner.
- Hands-on experience with data entry and maintaining accurate digital records.
- Familiarity with case management software and client intake procedures.
- Strong verbal communication skills with the ability to speak directly with clients in a clear and courteous way.
- Excellent organizational skills and close attention to detail in a fast-paced setting.
- Availability to work on-site in Atlanta, Georgia, including alternating weekend shifts as scheduled.