We are looking for a detail-focused Billing Clerk to support billing operations for a growing organization in Chattanooga, Tennessee. This Long-term Contract position is ideal for someone who can evaluate financial information carefully (specifically invoices), resolve discrepancies efficiently, and balance independent work with collaboration across teams. The person in this role will help maintain accurate invoicing, address account-related issues, and investigate billing irregularities to support timely and correct payment processing. *This role requires in-person availability in Chattanooga, Tennessee*
Responsibilities:
- Prepare and issue invoices accurately while supporting day-to-day billing activities and customer account needs.
- Research billing discrepancies tied to policy, payment, and partner interface issues, then coordinate resolutions with relevant analysts.
- Examine exception cases to identify underlying causes and take corrective action so payments are posted correctly.
- Review policy and pricing-related irregularities and determine the appropriate steps to restore account accuracy.
- Process updates in the required billing tools and work records to ensure exception items are resolved completely and documented properly.
- Monitor credit card decline activity, sort issues by type, and route or address each item based on the required next step.
- Investigate chargeback cases and provide prompt, accurate responses to credit card institutions to support dispute resolution.
- Maintain productive relationships with external vendors while promoting adherence to billing standards and current industry practices.
- Communicate progress, findings, and issue status clearly to stakeholders and recommend ways to improve workflow efficiency.
Please complete an application and call (423) 244-0726 for more information today!
- Experience with billing operations, including invoicing, billing statements, and account-related issue resolution.
- Working knowledge of accounts receivable processes and payment application practices.
- Ability to analyze billing exceptions, identify causes, and resolve discrepancies with accuracy and sound judgment.
- Proficiency with Microsoft Excel and comfort working within billing systems and related financial tools.
- Strong organizational skills with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Effective written and verbal communication skills for working with customers, vendors, and internal teams.
- Detail-oriented approach with strong problem-solving ability and an investigative mindset.
**All candidates must undergo drug and background screening for consideration