The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking Customer Relations Liaison for Sandy Springs, GA
Role Description
Seeking empathetic, analytical, customer focused specialists for high-profile inbound and outbound support focusing on EV issues, roadside assistance, app troubleshooting, and VIP customer experiences.
- Handle EV inquiries and roadside assistance
- Conduct follow-ups on repairs
- Provide Level 1 app support
- Support Top 50 VIP owners
- Work with dealerships on customer cases
- Support transition from 24/7 to 8 AM–8 PM coverage
- Complete 8-week training
- Participate in shift bids (no weekends)
- Manage customer care, roadside, warranty, dealer, parts, and literature inquiries
- Handle escalated repair, buyback, and social media issues
- Document all cases with accuracy in CRM
- Coordinate with dealerships, partners, and field staff
- Escalate recurring trends
- Conduct service recovery for low CSAT
- Mentor new hires
- Manage inbox and communication channels
Skills & Requirements
- Strong analytical and research skills
- Excellent communication
- High empathy
- Reliability and strong attendance
- Hospitality or tech experience preferred (e.g., Apple)
- Customer surveys
- Handle time
- Quality scores
- Empathy metrics
- Customer care experience (luxury preferred)
- Excellent conflict resolution and communication
- Strong organization and multitasking
- CRM proficiency
Benefits/Other Compensation
Medical, Dental, Life Insurance, 401K.
Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position u really want, you’re fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires accommodation in order to perform the essential functions of the job should call or text 813.336.5570.
Drug testing may be required; please contact a recruiter for more information.
#1187265 - Ken Remy