Provide excellent customer-centered services designed to enhance and re-engage job seekers into the workforce, while working closely with the Business Services Team to ensure that sustainable career opportunities are available for all job seekers.
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Essential Functions
Provide information about CareerLink services and the services of partner agencies and organizations to jobseekers
Complete eligibility determinations for individuals seeking services
Create individual employment plans for individuals seeking services
Maintain a caseload of 50-75 Title I program participants
Refer to financial navigator and community resources as appropriate
Provide "staff-assisted job search" services in the form of career guidance, job leads, and current labor market information
Administer suitability assessments for individuals pursuing training opportunities
Complete necessary WIOA data entry requirements on CWDS
Maintain participant files in accordance with state and local regulations
Provide follow-up activities according to program guidelines
Represent EDSI on various committees and workgroups as assigned
Other opportunities as available
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Education and Experience Requirements
Experience providing excellent service to jobseekers and employers
Experience working with unemployed, underemployed, displaced workers, noncustodial parents, ex-offenders, veterans, or other economically-disadvantaged populations
Ability to prioritize tasks and document all aspects of services provided
Demonstrated communication, analytical, and interpersonal skills
Bachelor's degree or equivalent experience preferred
Bilingual in Spanish is a plus
Knowledge of Microsoft Office programs
A valid driver's license and clean driving record preferred