Customer Engagement Facilitator

Coordinate customer engagement activities by delivering workforce readiness services, facilitating workshops and supporting customer progression through WIOA programs. ## ## Essential Functions ## ## Facilitate career awareness and employability skills training aligned with employer expectations and workforce needs. ## ## Deliver individual and group instruction using a variety of effective teaching methods and learning activities, such as lectures, discussions, and demonstrations ## ## Conduct classes, workshops, and demonstrations to teach principles, techniques, or methods in subjects such as life skills and workforce re-entry skills to the Adult/Dislocated Worker/Youth populations. ## ## Plan and coordinate workshop schedules six months in advance and notify partners ## ## Maintain records in CWDS, including orientation schedules, attendance, case notes, and additional services that reflect customer engagement ## ## Support job seekers by providing resume guidance and creation as well as interview preparation, such as mock interviews and industry specific expectations ## ## Adapt teaching methods and instructional materials to meet job seekers' varying needs, abilities, and interests ## ## Facilitate new customer orientations and maintain orientation database to track attendance, referrals, and progress leading up to WIOA enrollment ## ## Conduct customer follow-up for WIOA program eligibility and suitability ## ## Conduct professional written and verbal communications with customers, partners, and staff, ensuring timely, accurate, and customer-focused information exchange. ## ## Support Career Advisors with pre-enrollment outreach and upload of eligibility documentation ## ## Administer assessment instruments and compile client assessment data ## ## Maintain accurate and complete participant records as required, by ensuring appropriate service code and case note data entry per job seeker, based on workshop attendance ## ## Educate job seekers about local Labor Market Information (LMI) related to career pathways ## ## Work with EDSI's curriculum development team to develop and prepare EDSI and PACL curriculum to stay current with new trends and developments ## ## Maintain partnership with CareerLink workshop providers by managing CWDS data, including monthly events calendar and entering post workshop attendance ## ## Conduct group and individual career-planning sessions with job seekers ## ## Meet with customers in the CRC and provide support as needed as a back up to the Career Advisor ## ## Understand the full range of programs and services provided through WIOA so that appropriate referrals can be made to participating partners of the PA CareerLink. ## ## Set up meeting rooms for Chester County partner workshop meetings ## ## Provide offsite workshops as needed ## ## Other opportunities as available ## ## Education and Experience Requirements ## ## Experience in training, education, business, or sales ## ## Ability to interact with a wide variety of individuals and demonstrate a positive professional attitude ## ## Experience in a team-oriented environment ## ## Bachelor's degree in business, education, training, human resources, business management or related area is preferred ## ## Clean driving record and reliable transportation ## ## EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.