Customer Engagement Facilitator

Coordinate customer engagement activities by delivering workforce readiness services, facilitating workshops and supporting customer progression through WIOA programs.

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Essential Functions

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Facilitate career awareness and employability skills training aligned with employer expectations and workforce needs.

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Deliver individual and group instruction using a variety of effective teaching methods and learning activities, such as lectures, discussions, and demonstrations

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Conduct classes, workshops, and demonstrations to teach principles, techniques, or methods in subjects such as life skills and workforce re-entry skills to the Adult/Dislocated Worker/Youth populations.

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Plan and coordinate workshop schedules six months in advance and notify partners

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Maintain records in CWDS, including orientation schedules, attendance, case notes, and additional services that reflect customer engagement

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Support job seekers by providing resume guidance and creation as well as interview preparation, such as mock interviews and industry specific expectations

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Adapt teaching methods and instructional materials to meet job seekers' varying needs, abilities, and interests

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Facilitate new customer orientations and maintain orientation database to track attendance, referrals, and progress leading up to WIOA enrollment

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Conduct customer follow-up for WIOA program eligibility and suitability

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Conduct professional written and verbal communications with customers, partners, and staff, ensuring timely, accurate, and customer-focused information exchange.

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Support Career Advisors with pre-enrollment outreach and upload of eligibility documentation

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Administer assessment instruments and compile client assessment data

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Maintain accurate and complete participant records as required, by ensuring appropriate service code and case note data entry per job seeker, based on workshop attendance

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Educate job seekers about local Labor Market Information (LMI) related to career pathways

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Work with EDSI's curriculum development team to develop and prepare EDSI and PACL curriculum to stay current with new trends and developments

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Maintain partnership with CareerLink workshop providers by managing CWDS data, including monthly events calendar and entering post workshop attendance

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Conduct group and individual career-planning sessions with job seekers

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Meet with customers in the CRC and provide support as needed as a back up to the Career Advisor

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Understand the full range of programs and services provided through WIOA so that appropriate referrals can be made to participating partners of the PA CareerLink.

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Set up meeting rooms for Chester County partner workshop meetings

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Provide offsite workshops as needed

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Other opportunities as available

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Education and Experience Requirements

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Experience in training, education, business, or sales

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Ability to interact with a wide variety of individuals and demonstrate a positive professional attitude

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Experience in a team-oriented environment

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Bachelor's degree in business, education, training, human resources, business management or related area is preferred

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Clean driving record and reliable transportation

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EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.