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The House of Cannabis (THC NYC), is an important NYC destination attraction that has the potential to revolutionize the world of cannabis. We aim to provide our guests with a multi-floor, multi-room and multi-sensory experience that educates them on the history, intricacies, and social impacts of the plant. With the legalization of cannabis in over 21 states and the growing campaign to end the stigma around cannabis, now is the perfect time to join our team and help create a safe, educational, and fun journey for our guests.
THC Manager Job Summary
Reporting to the Assistant General Manager, the THC Manager is a customer focused leader who is proactive, collaborative and a creative problem solver. Willing to go out of their way to provide the best experience, the Manager is responsible for creating a warm and engaging environment for both teammates and guests alike. They are quick on their feet, remain composed in high-volume and high-pressure situations, and are solutions oriented. The Manager is a strong multi-tasker who is able to lead by example, with no task too big or small, who leads the team through education. A true brand ambassador, this person represents THC with the highest integrity and represents our values at all times. The THC Manager is a strong communicator, both written and verbal, and serves as a connector of team members throughout the space.
Duties/Responsibilities
- Lead the THC Associate team through coaching, mentoring and training to ensure the best possible customer experience in the house.
- Provide hands-on support and training for new systems and procedures, including but not limited to POS systems, Communication systems etc.
- Scheduling and Management of all THC Experience Associates to ensure coverage for the operation.
- Manage call-outs and time-off requests.
- Actively drive sales in the business relating to ticketing, programming and retail while focusing on conversion of guests to tickets etc.
- Ensure standards of operation are executed to the highest extent, and address issues in real-time as they arise.
- Provide feedback, coaching and ensure the team is aligned with the business goals both qualitatively and quantitatively.
- Manage opening and closing procedures to ensure a safe and efficient operation.
- Prepare and distribute EOD ticket data and guest experience feedback to upper management.
- Ensure clean transitions between leadership from open to close, addressing any concerns along the way and setting the following team up for success.
- Coordinate and manage flow with the Security team during events and large gatherings.
- Open and close cash drawers, reconcile ticketing registers, and manage end-of-day deposits.
- Manage and respond to inbound calls and messages to the Museum public number
Required Skills/Abilities
- Excellent interpersonal and customer service skills.
- Strong decision making skills.
- Ability to manage multiple tasks at the same time, prioritizing the most important ones first.
- Strong Ticketing and P.O.S. system experience, with the ability to manage and generate reports.
- Experience working with AXS, Shopify or similar Ticketing/POS systems is a plus.
- Ability to learn on the fly, and to manage challenging situations with composure.
- Availability to work nights, weekends and holidays pending business needs.
- A strong work ethic, self-sufficient and driven mentality.
Education and Experience
- Bachelor’s Degree or equivalent experience in training and education.
- 3+ years successfully managing staff, in a dynamic multi-experience environment.
- Given the diverse and dense cultural community in New York, multilingual candidates are a plus.
Benefits
Our employees earn competitive compensation and benefit offerings, including:
- Medical, Dental and Vision Insurance
- 401(k) Retirement Savings Plan
- Paid Time Off
- Employee Discounts, and more!
Notice
This job description does not contain a comprehensive list of duties, responsibilities or activities that are required by the employee. Additional duties may be assigned to employees as needed at any time with or without notice. We are an Equal Opportunity Employer and prohibit discrimination of any kind towards applicants and employees, with regard to race, color, gender, religion, age, national origin, sexual orientation, disability status, veteran status, or any other category protected by Federal, State or Local laws.