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The House of Cannabis The House of Cannabis (THC NYC), is an important NYC destination attraction that has the potential to revolutionize the world of cannabis. We aim to provide our guests with a multi-floor, multi-room and multi-sensory experience that educates them on the history, intricacies, and social impacts of the plant. With the legalization of cannabis in over 21 states and the growing campaign to end the stigma around cannabis, now is the perfect time to join our team and help create a safe, educational, and fun journey for our guests.
THC Manager Job Summary Reporting to the Assistant General Manager, the THC Manager is a Food & Beverage expert focused on delivering exceptional hospitality and creative food and beverage offerings. A strong leader who is a collaborative and a creative problem solver. The F&B Manager is meticulous, clean, and a stickler at maintaining DOH standards. The F&B Manager should be well versed at managing staff scheduling, inventory par levels and strong COGS while maintaining exceptional quality. They are quick on their feet, remain composed in high-volume and high-pressure situations, and are solutions oriented. The Manager is a strong multi-tasker who is able to lead by example, with no task too big or small, who leads the team through education. A true brand ambassador, this person represents THC with the highest integrity and represents our values at all times. The THC Manager is a strong communicator, both written and verbal, and serves as a connector of team members throughout the space.
Duties/Responsibilities
- Lead the THC F&B team through coaching, mentoring and training to ensure the best possible customer experience in the house.
- Manage inventory of both cafe supplies, paper goods, and counter store retail products.
- Setup and manage POS system, work with our Coffee Partner, Sangsters, and leadership team to innovate new menu items and offerings.
- Train and maintain DOH standards of compliance, be up to date on food handling best practices and certifications, and ensure a clean and organized workspace.
- Provide hands-on support and training for new systems and procedures, including but not limited to POS systems, Communication systems etc.
- Scheduling and Management of all THC F&B Team.
- Manage call-outs and time-off requests.
- Actively drive sales in the business relating to cafe and corner store.
- Ensure standards of operation are executed to the highest extent, and address issues in real-time as they arise.
- Provide feedback, coaching and ensure the team is aligned with the business goals both qualitatively and quantitatively.
- Manage opening and closing procedures to ensure a safe and efficient operation.
- Prepare and distribute EOD cafe sales data and guest experience feedback to upper management.
- Ensure clean transitions between leadership from open to close, addressing any concerns along the way and setting the following team up for success.
- Open and close cash drawers, reconcile F&B registers, and manage end-of-day drops.
- Alert Leadership of any cash discrepancies from POS to Cash Drawer.
- Strong at building vendor relationships, negotiating favorable rates for the company, and auditing vendor performance.
Required Skills/Abilities:
- Excellent interpersonal and customer service skills.
- Food Handlers License.
- Expert knowledge of Department of Health requirements.
- Strong decision making skills.
- Ability to manage multiple tasks at the same time, prioritizing the most important ones first.
- Strong P.O.S. system experience, with the ability to manage and quickly generate reporting.
- Ability to learn on the fly, and to manage challenging situations with composure.
- Availability to work nights, weekends and holidays pending business needs.
- A strong work ethic, self-sufficient and driven.
Education and Experience:
- Bachelor’s Degree or equivalent experience in training and education.
- 5+ years successfully managing staff, in a dynamic multi-experience environment F&B environment.
- 5+ years managing inventory, ordering, food service and restaurant/cafe management.
- Given the diverse and dense cultural community in New York, multilingual candidates are a plus.
Benefits.
Our employees earn competitive compensation and benefit offerings, including:
- Medical, Dental and Vision Insurance
- 401(k) Retirement Savings Plan
- Paid Time Off
- Employee Discounts, and more!
Notice. This job description does not contain a comprehensive list of duties, responsibilities or activities that are required by the employee. Additional duties may be assigned to employees as needed at any time with or without notice. We are an Equal Opportunity Employer and prohibit discrimination of any kind towards applicants and employees, with regard to race, color, gender, religion, age, national origin, sexual orientation, disability status, veteran status, or any other category protected by Federal, State or Local laws.