MUSEUM ASSISTANT MANAGER

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• The House of Cannabis The House of Cannabis (THC NYC), is an important NYC destination attraction that has the potential to revolutionize the world of cannabis. We aim to provide our guests with a multi-floor, multi-room and multi-sensory experience that educates them on the history, intricacies, and social impacts of the plant. With the legalization of cannabis in over 21 states and the growing campaign to end the stigma around cannabis, now is the perfect time to join our team and help create a safe, educational, and fun journey for our guests.

THC Manager Job Summary Reporting to the THC Manager, the THC Assistant Manager is a budding leader looking to grow and develop their skills in the experiential world. They are curious, excited to add to their existing skills, and enjoy interacting with people daily. The Assistant Manager will support the Managers on the floor to ensure the best guest experience possible, while maintaining standard operating procedures with their team. A true brand ambassador, this person represents THC with the highest integrity and represents our values at all times. The THC Assistant Manager is a strong communicator, both written and verbal, and serves as a connector of team members throughout the space. When a Manager or AGM is unavailable, this team member will be the main resource for both employee and customer query.

Duties/Responsibilities

• Assist in managing the THC Associate team through coaching, mentoring and training to ensure the best possible customer experience in the house.
• Provide hands-on support and training for new systems and procedures, including but not limited to POS systems, Communication systems etc.
• Assist with staffing and managing call-outs and time-off requests.
• Actively drive sales in the business relating to ticketing, programming and retail while focusing on conversion of guests to tickets etc.
• Ensure standards of operation are executed to the highest extent, and address issues in real-time as they arise.
• Provide feedback, coaching and ensure the team is aligned with the business goals both qualitatively and quantitatively.
• Manage opening and closing procedures to ensure a safe and efficient operation.
• Prepare and distribute EOD ticket data and guest experience feedback to upper management.
• Ensure clean handoff between leadership from open to close.
• Open and close cash drawers, reconcile ticketing registers, and manage, end-of-day cash drops.
• Manage and respond to inbound calls and messages to the Museum public number.
• When in need, step into Front Desk or Museum Associate roles to support the general functions of the museum.

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Ability to manage multiple tasks at the same time, prioritizing the most important ones first.
• Strong communicator, both written and aural, with the ability to manage teams through interpersonal relationships, and leading by example.
• Strong Ticketing and P.O.S. system experience, with the ability to manage and generate reports.
• Experience working with AXS, Shopify or similar Ticketing/POS systems is a plus.
• Ability to learn on the fly, and to manage challenging situations with composure.
• Availability to work nights, weekends and holidays pending business needs.
• A strong work ethic, self-sufficient and driven.

Education and Experience:

• Bachelor’s Degree or equivalent experience in training and education.
• 1+ years successfully managing staff, in a dynamic multi-experience environment.
• Given the diverse and dense cultural community in New York, multilingual candidates are a plus.

Benefits

Our employees earn competitive compensation and benefit offerings, including:

• Medical, Dental and Vision Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off
• Employee Discounts, and more!

Notice

This job description does not contain a comprehensive list of duties, responsibilities or activities that are required by the employee. Additional duties may be assigned to employees as needed at any time with or without notice. We are an Equal Opportunity Employer and prohibit discrimination of any kind towards applicants and employees, with regard to race, color, gender, religion, age, national origin, sexual orientation, disability status, veteran status, or any other category protected by Federal, State or Local laws.