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The House of Cannabis
The House of Cannabis (THC NYC), is an important NYC destination attraction that has the potential to revolutionize the world of cannabis. We aim to provide our guests with a multi-floor, multi-room and multi-sensory experience that educates them on the history, intricacies, and social impacts of the plant. With the legalization of cannabis in over 21 states and the growing campaign to end the stigma around cannabis, now is the perfect time to join our team and help create a safe, educational, and fun journey for our guests.
Museum Experience Associate -Job Summary
THC’s Museum Associate is an inviting and engaging professional who welcomes and guides our visitors, is an ambassador of the museum, and provides a warm and hospitable experience to all. This role is the first and last person our guests will interact with, and therefore requires welcoming and positive communication. The Museum Associate will sell admission tickets to our Museum, and special programs and will serve as a guide for our customer journey. This role requires cash handling, and the ability to use a POS / ticketing system and at times, may require administrative duties.
This role will be scheduled on a part-time basis to start, with consideration for full-time work after a 60-day performance assessment period.
Duties/Responsibilities:
- Consistently provide a high level of thoughtful hospitality and professional, friendly and engaging service, building community and lasting memories for museum guests.
- Guide guests through the various experiences throughout the building to maximize their visit.
- Maintain the appearance of the Museum through regular cleaning and sanitizing of all areas.
- Have a strong understanding of the museum and it’s multi-floor experience, serve as a brand ambassador of the museum, and be able to share that knowledge with our guests
- Set-up and close down assigned experiences/rooms, including retail areas.
- Represent the brand with integrity and enthusiasm at all times.
- Ability to perform other tasks and duties as assigned.
- Ability to lift up to 30 lbs without assistance
Required Skills/Abilities
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Outgoing and friendly.
- Time Management.
- Follows direction easily.
- Strong attention to detail
- Strong analytical and problem-solving skills.
- Ability to lift up to 50 lbs.
- Keen observation skills.
- Works well both individually or as a team.
- Able to adapt to new technology and procedure changes.
- Able to stand for long periods of time.
- Able to bend, reach, and squat periodically.
- Must be able to work weekends.
Education and Experience
- 1-2 years of experience in a relative field
- High school diploma or GED
- Certificate III in Arts and Cultural Administration (Galleries and Museums) is a plus
Benefits
Our employees earn competitive compensation and benefit offerings, including:
- Medical, Dental and Vision Insurance
- 401(k) Retirement Savings Plan
- Paid Time Off
- Employee Discounts, and more!
Notice
We are an Equal Opportunity Employer and prohibit discrimination of any kind towards applicants and employees, with regard to race, color, gender, religion, age, national origin, sexual orientation, disability status, veteran status, or any other category protected by Federal, State or Local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job description does not contain a comprehensive list of duties, responsibilities or activities that are required by the employee. Additional duties may be assigned to employees as needed at any time with or without notice.