Archived listing. The details below describe a past opening.
We are looking for an experienced Service Delivery Manager to oversee IT operations and ensure seamless delivery of technology services to our clients. This role requires strong leadership skills and a deep understanding of IT infrastructure and support systems. Based in Winter Park, Florida, you will play a critical role in managing service performance and driving efficiency.
Responsibilities:
- Manage the delivery of IT services, ensuring performance standards and client satisfaction are consistently met.
- Oversee remote desktop support operations to resolve technical issues quickly and effectively.
- Coordinate and optimize the use of collaboration tools such as Cisco Webex Meetings.
- Administer and maintain Azure Active Directory, ensuring secure and efficient user management.
- Implement and monitor ITIL processes to improve service delivery and operational excellence.
- Lead the deployment and management of Intune for device and application management.
- Collaborate with cross-functional teams to align IT services with business needs.
- Identify and address areas for improvement in service delivery processes.
- Develop and maintain documentation for IT service protocols and procedures.
- Train and mentor team members to enhance technical skills and performance.
- Proven experience in IT service delivery management, with a focus on maintaining high standards of service.
- Strong knowledge of ITIL principles and their application in service management.
- Proficiency in remote desktop support and troubleshooting.
- Hands-on experience with Cisco Webex Meetings for team collaboration.
- Expertise in Azure Active Directory administration and security.
- Familiarity with Intune for managing devices and applications.
- Excellent leadership and communication skills to guide teams and coordinate with stakeholders.
- Ability to analyze service data and implement strategies for improvement.