We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced healthcare environment in Bridgewater, New Jersey. This Long-term Contract position focuses on delivering reliable technical assistance, resolving day-to-day hardware and software issues, and ensuring employees can work efficiently across Microsoft-based systems. The ideal candidate brings a strong customer-service mindset, practical troubleshooting ability, and hands-on experience supporting Windows environments and directory-based user administration.
Responsibilities:
- Provide front-line technical support for desktop, laptop, and workstation issues reported by employees across the organization.
- Diagnose and resolve problems related to Microsoft Windows operating systems, user access, and common business applications in a timely manner.
- Manage service desk requests by documenting incidents, prioritizing work, and following through to resolution with clear user communication.
- Support account-related tasks within Active Directory, including user access updates, password assistance, and basic administrative maintenance.
- Troubleshoot hardware, software, and peripheral issues to minimize downtime and restore normal operations quickly.
- Escalate complex incidents when needed and collaborate with other IT team members to ensure effective problem resolution.
- Maintain accurate records of support activity, recurring issues, and applied fixes to improve service consistency.
- Assist with setup, configuration, and ongoing support of Windows 10 devices for new and existing users.
- Experience providing help desk or desktop support in a structured work environment.
- Working knowledge of Active Directory for user and access support tasks.
- Hands-on experience supporting Microsoft Windows 10 and other Microsoft Windows environments.
- Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues.
- Familiarity with handling and updating service desk tickets in an organized support workflow.
- Strong communication skills with the ability to assist users clearly and professionally.
- Ability to manage multiple support requests while maintaining attention to detail and service quality.