We are looking for a Purchase & Sales Specialist to support purchasing card activities for a construction-focused organization in Columbus, Ohio. This Long-term Contract position centers on assisting internal users with card-related questions, transaction issues, and spending limit adjustments while delivering responsive customer support. The ideal candidate is comfortable working with numbers, communicates clearly with stakeholders, and can manage purchasing-related requests in a fast-paced environment.
Responsibilities:
- Serve as the primary point of contact for purchasing card support, responding to questions from employees and resolving day-to-day card issues.
- Assist users with declined transactions by reviewing the situation, identifying next steps, and helping them complete purchases successfully.
- Coordinate spending limit changes and other card-related updates in accordance with company procedures and business needs.
- Provide customer-facing support to internal stakeholders, ensuring purchasing concerns are handled accurately and professionally.
- Help maintain smooth purchasing operations by addressing card usage matters and supporting merchant-related inquiries.
- Use Excel and other user-friendly tools to track requests, organize information, and support purchasing activities.
- Support card administration tasks associated with banking platform updates when needed, while helping users navigate related changes.
- Work closely with purchasing and operational teams to ensure timely handling of purchase-related support requests.
- Experience supporting purchasing functions, purchase orders, or related purchasing department activities.
- Strong comfort level working with numbers and reviewing transaction-related details with accuracy.
- Customer service skills with the ability to communicate clearly and professionally with internal users.
- Ability to troubleshoot payment or merchant service issues and resolve them in a timely manner.
- Proficiency with Excel for organizing, tracking, and reviewing support information.
- Prior experience with purchasing card administration is preferred, but not required.
- Familiarity with online banking or card management platforms such as IntelliLink is helpful, though not mandatory.