Archived listing. The details below describe a past opening.
We are looking for a dedicated Patient Registration Representative to join our team in Roanoke, Virginia. In this role, you will serve as a vital point of contact for patients, providing exceptional service and support in a fast-paced healthcare environment. This is a long-term contract position offering the opportunity to make a meaningful impact while growing your skills.
Responsibilities:
- Answer and manage a multi-line phone system, ensuring the smooth flow of communication
- Deliver exceptional customer service, addressing patient inquiries and concerns promptly and professionally
- Execute data entry tasks, keeping patient records up-to-date and accurate
- Correspond via email, providing clear and concise information to patients and team members
- Utilize strong interpersonal skills to build rapport with patients and enhance their experience
- Employ Microsoft Excel, Microsoft Outlook, and Microsoft Word to manage and organize files
- Schedule appointments, ensuring a well-coordinated flow of patients
- Adapt to varied shifts, demonstrating flexibility and commitment
- Use your experience in customer-facing roles such as cashiers, bartenders, waiters, waitresses, etc., to enhance patient pacing and overall satisfaction.
- Previous experience in a customer-facing role, preferably in a call center or healthcare setting.
- Familiarity with basic medical terminology and patient billing processes.
- Strong communication skills, both verbal and written, with a focus on empathy and professionalism.
- Ability to work effectively in a fast-paced, rotating schedule environment.
- Strong organizational skills and attention to detail for maintaining accurate records.
- Proficiency with standard office software and systems used in call center operations.
- Commitment to maintaining confidentiality and adhering to compliance standards.
- High school diploma or equivalent education is required; additional certifications in medical customer service are a plus.