About the Role We are seeking a dependable and customer-focused NOC / IT Support Analyst to join a growing IT support team. This role is ideal for someone who enjoys troubleshooting technical issues, supporting end users, and working in a fast-paced environment. The selected candidate will provide hardware, software, and network support to customer service representatives and corporate employees, ensuring a seamless technology experience across the organization.
Training & Schedule Requirements
- Initial training will take place onsite in Marietta, GA for approximately 2-3 weeks
- Training schedule: Monday-Friday, 9:00 AM - 5:00 PM
- Following training, candidates will transition to a 4 day x10 hour schedule
- Shifts may be assigned on any day of the week, including Saturdays and Sundays
- Candidates must have open availability and be flexible with shift assignments based on operational needs
Key Responsibilities
- Troubleshoot and resolve IT issues received through the help desk, chat, phone, voicemail, and email channels
- Provide onsite and remote support for hardware, software, and network-related issues
- Perform account password resets and account unlocks
- Manage and troubleshoot VPN access issues
- Support and troubleshoot call center technologies
- Assist with new employee onboarding and workstation setup
- Deploy, configure, and maintain IT equipment
- Maintain and update asset tracking systems
- Image, configure, and re-image laptops and desktops
- Manage user and computer group assignments within Active Directory
- Assist with creating, modifying, and disabling user accounts
*Please note: After training, the schedule will be four 10-hour shifts per week with shifts based on business needs, including evenings, weekends, and holidays. Do not apply to this posting if you're not open to this schedule - no exceptions will be made.
Required Qualifications
- Proficiency with Windows 10/11 and the Microsoft Office Suite
- Experience imaging, deploying, and configuring laptops and desktops
- Working knowledge of networking concepts, Wi-Fi, and VPN connectivity
- Ability to provide both onsite and remote technical support
- Strong troubleshooting and problem-solving capabilities
- Excellent communication and customer service skills
- Ability to effectively support non-technical users
- Reliable attendance and strong work ethic
- Willingness to work evenings, weekends, and varying shifts as needed
Preferred Qualifications
- High school diploma or equivalent
- 2+ years of experience in an IT support, help desk, desktop support, service desk, or NOC environment
- Experience working in a high-volume support or call center environment is a plus
What We're Looking For The ideal candidate is a team player who enjoys helping others, thrives in a hands-on support environment, and is comfortable working flexible schedules. If you have a strong technical foundation, excellent customer service skills, and are looking for an opportunity that can lead to a long-term career, we'd love to hear from you.
*Please note: After training, the schedule will be four 10-hour shifts per week with shifts based on business needs, including evenings, weekends, and holidays. Do not apply to this posting if you're not open to this schedule - no exceptions will be made.