We are looking for an IT Technician to deliver responsive desktop and help desk support for end users. This long-term contract opportunity is ideal for someone with a solid foundation in Level 1 technical support, strong interpersonal communication, and a hands-on approach to resolving everyday hardware and software issues. The team is open to candidates with transferable support experience and will provide training on client-specific tools and environments.
Responsibilities:
- Provide front-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users.
- Troubleshoot Windows-based operating system problems and resolve common software and connectivity concerns in a timely manner.
- Manage incoming service requests through the ticketing system, document work performed, and keep support records up to date.
- Support user account tasks within Active Directory, including routine access-related requests and basic administration.
- Deliver in-person and remote assistance while maintaining clear, thorough communication with employees at all levels.
- Escalate more complex technical issues when needed and coordinate with internal support teams to ensure resolution.
- Assist with workstation setup, device replacement, and other hands-on support activities across the local environment.
- At least 3 years of experience in desktop support, help desk, or a similar IT support role.
- Working knowledge of Microsoft Windows, including Windows 10 troubleshooting and end-user support.
- Familiarity with Active Directory for basic user and account support tasks.
- Experience handling service desk tickets and maintaining accurate issue documentation.
- Understanding of foundational troubleshooting methods for hardware, software, and user access issues.
- Strong verbal and written communication skills with the ability to support users in a detail-oriented manner.
- Ability to provide hands-on technical assistance and manage multiple support requests effectively.