Archived listing. The details below describe a past opening.
We are looking for an IT Desktop Support Technician to provide hands-on technical assistance for end users in Reading, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and workplace technology issues while delivering dependable day-to-day support. The person in this role will help maintain a productive desktop environment, respond to service needs efficiently, and contribute to a smooth user experience across the organization.
Responsibilities:
- Provide in-person and remote support for desktops, laptops, mobile devices, printers, and common workplace applications.
- Diagnose technical issues, identify root causes, and complete timely resolutions to minimize disruption for employees.
- Set up, configure, deploy, and refresh end-user equipment while ensuring systems are ready for business use.
- Track incidents, service requests, and completed work accurately to support clear communication and measurable deliverables.
- Collaborate with internal teams to support testing activities, including A/B testing efforts related to user-facing technology changes.
- Assist with onboarding and offboarding tasks by preparing devices, managing access needs, and recovering equipment when required.
- Perform deskside support for users who need hands-on troubleshooting, software installation, or device connectivity assistance.
- Follow established support procedures and contribute ideas that improve service quality and the overall support experience.
- Experience providing deskside support in a corporate or enterprise technical environment.
- Ability to troubleshoot hardware, software, peripheral, and basic network connectivity issues effectively.
- Familiarity with ticketing workflows, service deliverables, and organized documentation practices.
- Strong communication skills with the ability to support users in a detail-oriented and customer-focused manner.
- Comfort working in structured environments that involve coordination with hiring processes, onboarding, or employee equipment setup.
- Exposure to testing activities such as A/B testing or validating user experience changes is preferred.
- Ability to prioritize multiple support requests and manage time effectively in a fast-paced setting.