We are seeking a detail-oriented Customer Support Agent to provide temporary support to a Contracts Administration team within a large educational organization. This fully remote contract position will focus on managing contract-related requests, coordinating workflows, maintaining accurate documentation, and ensuring submissions move efficiently through the review process.
This is an excellent opportunity for someone with experience in customer support operations, contracts administration, workflow coordination, or case management who enjoys organized, process-driven work.
Responsibilities:
- Monitor and manage incoming requests through a contracts administration inbox and ticketing system
- Review submissions for completeness, accuracy, and required documentation
- Communicate with internal stakeholders regarding request status and next steps
- Route requests through established workflows and coordinate with various internal teams
- Maintain accurate records and tracking information within internal systems
- Support contract execution activities, including document collection and signature coordination
- Organize and maintain electronic files and documentation
- Participate in occasional meetings regarding escalations or complex requests
- Identify potential issues, compliance concerns, or process gaps and escalate appropriately
Qualifications:
- Previous customer support, administrative, contracts administration, operations, or workflow coordination experience
- Strong attention to detail and organizational skills
- Experience managing multiple requests and deadlines simultaneously
- Excellent written communication and follow-up skills
- Comfortable working within ticketing systems and database platforms
- Experience with Zendesk or similar case management systems preferred
- Ability to work independently in a remote environment
Preferred Experience:
- Zendesk
- Contract administration or document management
- Workflow or case management
- Records management and compliance-related documentation