Archived listing. The details below describe a past opening.
We are looking for a customer-focused, detail-oriented individual to join our team in Duluth, Georgia, in a contract-to-permanent opportunity. This role is ideal for someone who can balance account follow-up with strong service skills, helping customers resolve outstanding balances while preserving positive business relationships. The position supports daily accounts receivable activities and works closely with cross-functional partners to address billing questions, payment issues, and account concerns.
Responsibilities:
- Oversee a portfolio of customer accounts and communicate regularly with clients regarding overdue balances and payment status.
- Record outreach activity, payment discussions, and account changes accurately within accounting platforms and internal records.
- Collaborate with billing, accounts receivable, sales, and customer service teams to investigate and resolve account discrepancies.
- Arrange and track payment plans when appropriate, ensuring commitments are documented and followed through.
- Assist with reconciling account balances and support the proper posting and application of incoming payments.
- Identify severely past-due or higher-risk accounts and raise them to management for further review.
- Maintain organized account files and ensure supporting documentation remains current and accurate.
- Contribute to month-end accounts receivable tasks and reporting as business needs require.
- Experience with AS 400 and Excel (VLOOKUP, PivotTables, etc) highly preferred.
- At least 2 years of experience in collections, accounts receivable, or a closely related field.
- Background managing a high-volume group of customer accounts with consistent follow-up responsibilities.
- Strong verbal and written communication skills with the ability to handle challenging conversations professionally.
- Effective negotiation, problem-solving, and follow-through skills in a customer-facing environment.
- High level of accuracy, organization, and attention to detail when managing account information.
- Proficiency with Microsoft Excel and experience working in accounting or ERP systems.
- Ability to work independently while partnering effectively with internal teams across multiple functions.