We are looking for a Business Systems Consultant to support and enhance the client’s Human Capital Management (HCM) technology environment, with a primary focus on SAP SuccessFactors. This role will serve as a key functional expert responsible for system administration, platform support, troubleshooting, process optimization, reporting, and business partnership across the HR technology ecosystem.
Key Responsibilities:
· Administer and support SAP SuccessFactors, including LMS, Performance Management, Goals, Calibration, Multi-Rater Feedback, Reporting, Security, and Platform Administration. · Provide Tier 2 support, troubleshoot complex issues, manage support tickets, and coordinate with SAP and third-party vendors. · Configure, test, document, and implement system enhancements, updates, and releases. · Partner with HR and business stakeholders to analyze requirements, optimize processes, and deliver system solutions. · Support HR system integrations, interface feeds, and ongoing HR technology initiatives. · Develop and maintain reports, dashboards, and analytics to support business decision-making. · Participate in SuccessFactors release management, impact analysis, testing, and deployment activities. · Maintain system documentation and proactively identify opportunities for process and system improvements.
· Bachelor's degree in Business, Information Systems, HRIS, or a related field with 5-7+ years of systems experience, or 8+ years of related experience in lieu of a degree. · Minimum 3 years of hands-on SAP SuccessFactors administration and support experience. · Strong experience supporting multiple SuccessFactors modules. · Experience managing vendor support tickets and working directly with SAP and third-party service providers. · Experience troubleshooting production issues and implementing system enhancements. · Experience performing testing, validation, and deployment of system changes. · Strong analytical and problem-solving abilities. · Excellent verbal and written communication skills. · Strong documentation and process management skills. · Ability to independently research issues and identify solutions. · Ability to manage multiple priorities and meet deadlines in a fast-paced environment. · Experience supporting enterprise HR technology environments.
Preferred Qualifications:
· SAP SuccessFactors certification(s) in one or more supported modules. · Experience supporting HR systems integrations and interface management. · Experience within large enterprise HR technology environments. · Advanced reporting, dashboard development, and analytics experience. · Experience participating in HR technology implementations, migrations, or transformation initiatives. · Exposure to Workday and/or HR technology transition projects. · Demonstrated experience supporting organizations through SuccessFactors-to-Workday migration efforts.