A Fortune 500 leader in voluntary supplemental health and life insurance is seeking dependable, customer-focused individuals to join our call center team. In this role, you will serve as the front line of support, helping policyholders navigate their benefits, process claims, and find peace of mind during life’s unexpected events. email resume and cover letter to tyler.biery@randstadusa.com for consideration. position expected to close quickly
salary: $18 - $19 per hour shift: First work hours: 8 AM - 5 PM education: High School
Responsibilities
- Answer incoming calls from policyholders, agents, and healthcare providers in a professional and empathetic manner
- Assist customers with filing supplemental health, accident, and disability insurance claims
- Explain policy coverage, payout structures, and deductibles clearly and accurately
- Verify policy details, update personal contact information, and process premium payments
- Document all customer interactions and inquiries thoroughly within the internal CRM system
Qualifications
- High school diploma or GED equivalent; some college coursework preferred
- 1 to 2 years of customer service experience, ideally in a call center, healthcare, or insurance setting
- Ability to navigate multiple software applications and screens simultaneously
Benefits & Compensation
- Competitive hourly wage with performance-based incentive bonuses
- Fully Remote Environment with Equipment Provided
Skills
- Follow-up
- Active Listening
- CRM
- Customer Relations
- Customer Service
Qualifications
- Years of experience: 2 years
- Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.