Archived listing. The details below describe a past opening.
Our client is a non-profit organization with a great mission behind them! They are looking for a detail oriented Membership Relations Coordinator to support the Member Relations & Strategy Department during its renewal season. The Coordinator will need to be passionate about customer service, member relations, and data accuracy. This will be a full-time, hybrid opportunity located in DC, with a contract duration that will last until February 2027 (potential to extend depending on the needs of the department). If this sounds like a fit for you, please apply here.
salary: $27 - $30 per hour shift: First work hours: 9 AM - 5 PM education: Bachelors
Responsibilities
Member Support & Engagement
- Serve as a primary point of contact for member inquiries via phone and email, providing prompt, professional, and high-touch customer service.
- Assist members with portal navigation, account updates, and general membership questions.
- Collaborate across internal departments to route complex member inquiries to appropriate staff.
Renewal Season & Financial Support
- Generate member invoices and accurately process incoming dues and renewal payments.
- Maintain internal folder structures, tracking spreadsheets, and database logs to monitor renewal milestones.
CRM Data Management & Department Operations
- Assist with a high-priority CRM transition: clean, audit, merge duplicate records, and input new application data.
- Participate in user testing for the organization's upgraded CRM platform.
- Prepare agendas, meeting briefing materials, and capture/distribute actionable meeting minutes.
- Provide executive administrative support to leadership and handle ad-hoc department projects as needed.
Skills
- MS Office
- MS Dynamics
- Protech
- CRM
- Monday.com
- Customer Service
- Customer Relations
- Written Communication
- Oral Communication
- Nimble
Qualifications
- Years of experience: 4 years
- Experience level: Experienced
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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.