Direct Hire
Job Description: Inside Sales Engineer (ISE)
Pay: $80K-125K
Job Purpose
The Inside Sales Engineer (ISE) supports the sales, service, and operations teams by managing customer purchase orders, providing order status and schedule updates, and coordinating product availability and replenishment requirements with the Supply Chain Coordinator. This role is responsible for developing and maintaining strong relationships with existing customers while supporting customer satisfaction, sales growth, and long-term business development.
Success in this position requires a strong working knowledge of the company's technical products, services, and solutions, along with a proactive, customer-focused approach to technical sales and support. The ideal candidate is highly motivated, results-oriented, and capable of combining technical expertise with exceptional communication, problem-solving, and customer service skills.
The ISE is expected to uphold the company's vision and core values of Quality, Teamwork, Delivery Commitment, Integrity, and Innovation in all aspects of the role.
Essential Duties and Key Responsibilities
- Technical Knowledge: Develop and maintain a comprehensive working knowledge of the company's technical products, software systems, and engineering solutions to effectively address customer requirements.
- Technical Documentation and Support: Assist with the preparation and review of Welding Procedure Specifications (WPS), Piping and Instrumentation Diagrams (P&IDs), and Bills of Materials (BOMs) for active customer orders.
- Order Processing and Data Management: Process and distribute customer purchase orders daily, ensuring accurate and timely entry of order information and customer contact details into the company's Order Management System (OMS).
- Sales and Service Coordination: Provide sales team members with timely updates on equipment and service order schedules, and maintain the service technician calendar to support efficient resource planning.
- Customer Consultation and Presentations: Evaluate and interpret customer technical requirements, deliver professional product presentations, and conduct virtual demonstrations to communicate the value and application of the company's solutions.
- Cross-Functional Collaboration: Coordinate with internal departments and external stakeholders to support successful project execution, proactively communicating potential supply chain constraints, delivery risks, and schedule changes.
- Financial and Logistics Support: Work with finance and logistics teams to investigate and resolve customer invoicing, shipping, and delivery discrepancies in a timely and professional manner.
- Sales Reporting and Market Analysis: Prepare routine sales reports, evaluate market opportunities, and support after-sales activities to strengthen customer relationships and promote long-term retention.
- Continuous Improvement: Identify opportunities to improve customer satisfaction, increase repeat business, and enhance operational efficiency. Recommend new or revised sales processes and procedures to management as appropriate.
- Marketing and Business Development: Support company marketing and business development initiatives, including occasional participation in trade shows, conferences, and other industry events.
- Teamwork and Additional Responsibilities: Contribute to a collaborative, results-driven work environment and perform other duties as assigned by management.
Qualifications and Skills
- Education: High school diploma or equivalent required. An associate degree from a technical college, relevant technical certification, or Bachelor of Science in Mechanical Engineering (BSME) is strongly preferred. An equivalent combination of education and relevant technical or industry experience will be considered.
- Industry Experience: One to three years of experience in technical sales, application engineering, or customer support within the oil and gas, industrial equipment, or industrial valve industry is strongly preferred.
- Communication and Customer Service: Excellent verbal and written communication skills, strong interpersonal abilities, and a customer-focused approach. Demonstrated ability to explain complex technical specifications and concepts clearly to non-technical audiences.
- Sales and Relationship Management: Strong sales aptitude and the ability to develop customer relationships, identify business opportunities, and support the achievement of sales objectives.
- Organization and Time Management: Excellent organizational skills, attention to detail, and the ability to prioritize and manage multiple responsibilities effectively in a fast-paced environment.
- Problem-Solving and Conflict Resolution: Ability to assess issues, resolve customer and project-related concerns professionally, and communicate effectively with diverse stakeholders.
- Technical and Software Proficiency: Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint, with the ability to learn and effectively use specialized OMS and ERP platforms.
- Quality and Teamwork: Understanding of quality control principles, a positive and self-motivated attitude, and the ability to take initiative while contributing effectively to team objectives.
- Adaptability: Willingness to learn new products, systems, and processes and adapt to changing customer and business requirements.
Work Environment
- Primarily based in an indoor office environment.
- Regular coordination with the Supply Chain Coordinator, Sales, Service, and Production teams.
- Occasional domestic or regional travel may be required, estimated at less than 10% of working time.
Physical Requirements
The physical demands described below are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.
While performing the duties of this role, the employee may be required to stand or walk, use their hands to handle or manipulate objects, and reach with their hands and arms. The position primarily involves sitting and using a computer for extended periods. The employee may occasionally be required to lift or move items weighing up to 30 pounds.
Specific vision requirements include close vision, peripheral vision, and depth perception.
Benefits and Compensation
Regular employees are eligible to participate in company-sponsored benefit programs, subject to applicable plan terms, eligibility requirements, and company policies.
Benefits include:
- Medical and Insurance Benefits
- Group medical insurance
- Dental insurance
- Vision care coverage
- Long-term disability insurance
- Life insurance
- Retirement Benefits
- Eligibility to participate in the company's 401(k) plan, subject to plan requirements.
- Paid Holidays
- Approximately 10 company holidays per year, generally aligned with selected federal holidays.
- Paid Time Off (PTO)
- PTO in accordance with company policy. Employees in introductory status are allocated 80 hours of PTO following completion of the applicable probationary period, subject to company policy.
- Business Expense Reimbursement
- Reimbursement for authorized and properly documented business expenses, including eligible business travel and fuel expenses associated with the use of a company or personal vehicle, in accordance with company policy.
All benefits, compensation-related provisions, and reimbursement arrangements are subject to applicable company policies and benefit plan terms.
LSI Staffing is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our HR department at (316) 262-0162.