Temp to Hire
Customer Service Representative
Location: Omaha, NE
Shift: First Shift, Monday–Friday
Position Overview
A growing logistics and distribution company in the Omaha area is looking for a Customer Service Representative to assist with customer communications, administrative support, and basic accounting-related tasks.
This role is a great fit for someone who enjoys helping others, staying organized, and working with multiple departments to keep daily operations running smoothly. The right candidate will be comfortable managing customer requests, reviewing financial documents, resolving discrepancies, and maintaining accurate records in a busy office environment.
Key Responsibilities
- Serve as a primary point of contact for customer questions, requests, and service-related concerns.
- Respond to incoming phone calls and emails promptly and professionally.
- Partner with internal teams to research issues, address customer concerns, and provide timely resolutions.
- Assist with order entry, account updates, and general administrative duties.
- Review invoices and supporting documentation to identify errors and confirm information is accurate.
- Support routine accounts payable and accounts receivable activities, including data entry and record maintenance.
- Follow up with customers and vendors regarding billing questions, outstanding balances, and payment discrepancies.
- Enter and maintain accurate information across company databases and operational systems.
- Use spreadsheets, accounting programs, and warehouse software to complete daily assignments.
- Help prepare reports, organize documentation, and maintain records for internal use.
- Balance multiple tasks while meeting deadlines and maintaining a high level of accuracy.
- Work closely with coworkers and management to support department objectives and improve daily processes.
- Take on additional administrative and customer support responsibilities as needed.
Qualifications and Skills
- High school diploma or GED required.
- Previous experience in customer service, office administration, or a related role.
- Comfortable using computers and navigating multiple software programs.
- Working knowledge of Microsoft Excel, Word, and Outlook preferred.
- Accurate data entry skills, including typing and numeric keypad use.
- Experience handling invoices, billing inquiries, or financial records is a plus.
- Familiarity with accounting platforms or inventory management software is beneficial.
- Strong written and verbal communication skills.
- Excellent attention to detail when reviewing information and entering data.
- Ability to investigate discrepancies, identify solutions, and follow through on outstanding issues.
- Effective time management skills with the ability to organize work and adjust priorities throughout the day.
- Professional and approachable demeanor when interacting with customers, vendors, and colleagues.
- Comfortable working in a team-oriented environment that requires frequent communication and collaboration.
- Willingness to learn new systems, procedures, and responsibilities.
Physical Requirements
- Ability to lift or carry items weighing up to 30 pounds.
- Ability to work at a computer for extended periods.
- Ability to walk, reach, bend, or stoop occasionally throughout the workday.
- Comfortable working in an office and warehouse-adjacent environment with moderate background noise.
Work Schedule
First shift, Monday through Friday.
LSI Staffing is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our HR department at (316) 262-0162.