A growing, mission-driven healthcare organization is hiring an Outbound Patient Care Coordinator in the northwest suburbs of Chicago. This organization specializes in patient-focused healthcare services, helping individuals access and stay on essential therapies. If you thrive in a fast-paced, metrics-driven environment and want your work to make a meaningful difference in patient care, this could be a great next step. This contract-to-hire opportunity offers the chance to join a growing specialty pharmacy operation, where you’ll coordinate patient outreach, manage prescription refill communications, and maintain accurate documentation across multiple systems. You’ll collaborate with internal teams to help patients start and stay on therapy, with hybrid flexibility available after an initial onsite training period. What’s the job? - Conduct outbound patient calls to coordinate prescription refills and therapy initiation
- Document patient interactions, insurance information, and order updates accurately across multiple systems
- Support benefits verification, medication adherence, and order processing activities
- Follow HIPAA requirements, SOPs, and escalation procedures to ensure compliant patient support
- Maintain accurate work queues while meeting productivity and quality metrics in a monitored environment
- Communicate effectively with pharmacists, providers, and internal teams to resolve issues and move orders forward
- Participate in training and shadowing to ramp up quickly and stay consistent with team standards What’s needed? - Illinois Pharmacy Technician License required
- Experience in customer service and/or a call center environment, with comfort making frequent outbound calls
- Strong computer literacy, including the ability to navigate multiple systems while maintaining accuracy and speed
- Ability to thrive in a metrics-driven environment with performance tracking tied to productivity and quality
- High school diploma or GED required
- Ability to maintain reliable attendance and commit through mid-February 2027
- Ability to complete an initial onsite training period before transitioning to a hybrid schedule Key Details - Compensation: $20–$25/hour, depending on experience
- Location: Elk Grove Village, IL
- Work Model: Hybrid after onsite training
- Benefits: Consultants are eligible to enroll in benefits including medical, dental and vision
- Employment Type: Contract-to-Hire Ready to make an impact? If you enjoy helping people, are comfortable with high-volume outbound communication, and can balance accuracy with productivity, we’d love to connect. Apply today. We’re actively interviewing. Katie Webb #LNCS
